Complaint Review: Midas of Maui

Second time we have experienced poor consumer service and miss leading on services and items that did not need fixed and failed to do the job correctly and or keep scheduled appointments. First time we went there we had our oil changed and when getting home we checked our oil stick on level ground and there was no oil. Oil stick was bone dry. We had to put four (4) quarts of oil. I paid for an oil change and got no oil. They also stated that we had an oil leak and it would cost a few hours to find the problem if they could even find it. They reminded we go to his friend up the road to have the engine power washed and they would coast about $300 for that service then I could bring it back to them and they could maybe find the oil leak. So I took the car to my dealer and they came back stating we had no oil leak and who ever stated that we did was not telling the truth and again they assured us we had no leak. I went back to Midas of Maui and I explained we had a second look and we had no oil leak and they asked who I went to and I epressed that we took it to our dealer and the owner response was that they alway lie to there costumes and that I was not getting the truth.

We decided to just let it go and had asked Midas to please do our back breaks on a different car an I was only able to communicate through phone as I was at work as they were doing the breaks and Midas called me and stated that even though I wanted to only do my back breaks I had to have my front breaks done as well because they breaks pads on the front of my passenger side was cracked and if they replace one they have to replace both. I decided to have them do the work but I wanted to see the old pad that was cracked I as told they would have it for me when I returned.

When I got there someone missed place the pad but just to trust them it was creaked. I really had no choice as the work was already completed. Then at a later date we scheduled to have our oil changed and was told to come in at 730 am and no one was there so we waited till they came in and I expressed we had an appointment at 930 and was assured it would be done so we went to get some food and came back an hour and 15 minutes later and they had not even touched the car but they had others that were well after us dropping off the car. They stated it will be done soon. I asked for the keys back and we left. Do not ever trust this company in maui. They have lied about our oil leak and could not show us the cracked break pad after assuring we could see the broken part. Obviously they scheduled an appointment when not even open and worked on other car before ours. We will never go there ever again after may issues and will never recommend they to anyone. It's hard enough to find an honest mechanic but they are not and have proven that they are dishonest people. Just take it to your dealer as they are the most honest as we have seen in this past experience with Midas of Maui.