Complaint Review: MidPhase Services Inc.

We gave midphase.com a try in 2006 with the 1 month Free trial.
after two weeks we know that the company did not work well with our xcart shopping cart system.
We called Midphase to cancel our account and they told us that they will close our account.
A week later we noted that our credit card had nopt be refunded, so well called again and the support told us we had to sumit an email requesting a closing of our account.
So that is what we did, sent a email reqesting a closing.
At that time we was sure, that our account was closed.
But no, a year later we noted that not only they did not close our account BUT charged us for another year.
We called right away as soon as we got our credit card bill and they told us that they will not refund or retro our account.
There has been no Activity in that account not even a logon in two years and they know that, but all they could think about is taking our money and runing.
They hide there cancellation email account deep in their terms of sale and its not even hot linked you need to copy an past into you mailer system like outlook and that is the only clue in thier website to cancel.
Well, well followed thier bullsh** directions and still got ripoff.

Tom
Loxahatchee, Florida
U.S.A.