Midwest Airlines ripoff lost reservations and then charged $200 more for a flight a day late Oak Creek Wisconsin
In order to save money I purchased my plane tickets three months in advance to go from los angeles to kansas city to be the best man in my best friend's wedding. In order to fulfill my duties I made reservations for Friday the 8th of July because the wedding was the 10th.
On the day of my flight, the groom's cousin whom I travelled with went to his computer to print out our electronic boarding passes only to discover that there were none. Upon calling Midwest Airlines we discovered that they had no record of our purchases, and that we would not be allowed to board the flight.
The person I travelled with had to spend hours on the phone with them and pull up his credit card receipts in order to convince them that a purchase was even made.
Midwest Airline's final solution was to charge each of us $200 more for a flight on Saturday evening. Thanks to them I missed the bachelor party altogether.
I am completely astounded by this company's refusal to make right on anything. If I had gone with any of their competitors I would have been bumped up to first class and given free flight vouchers along with some sincere apologies.
And the chocolate chip cookies they serve on every flight that they're so proud of are terrible.
Daniel
Northridge, California
U.S.A.
1 Updates & Rebuttals
Robert
Wallingford,Connecticut,
U.S.A.
Online purchase?
#2Consumer Comment
Mon, August 15, 2005
Since you were trying to get an electronic boarding pass I will assume the tickets were purchased online. You should have received a confirmation as well as an electronic ticket or itinerary. Did the charge for the flight show up on the credit card?
If you had not received any of those you should have been on the phone three months ago and not the day of the flight.
Since Midwest's solution was to put you on a Saturday flight, I would also assume you had no confirming paperwork.
I cannot see how Midwest is to blame if they had not received a reservation for a flight.
If I have assumed too much then, amoung other things, you should persue getting back the extra $200.00 you paid, at the very least.
Good luck.