Midwest Car Search HORRIBLE SERVICE. FAULTY CARS, DISHONEST BUSINESS!!! Fridley, Minnesota
I attempted to purchase a car from this business about a week ago...The car seemed to work fine until about two days after the purchase when the car jumped when I went to shift in reverse. Upon letting the owner know about this issue, he not only accused me of breaking the transmission within the five accident free days I had the car, but was completely rude and unremorseful. I never expected a full return on my deposit with them but I did not expect the owner to take 83 % of my money for an issue with the car that obviously was there long before my purchase. These people are dishonest, and prey upon people buying cars with not so great credit. My advice is to stay away from any dealership that does not have any warranty or return period set in place. Otherwise you may just end up investing in a lemon.
1 Updates & Rebuttals
Victor Nelson
Fridley,Minnesota,
United States of America
Response to Horrible Service, Faulty Cars, Dishonest Business
#2REBUTTAL Owner of company
Thu, May 24, 2012
Ms Hill signed papers and purchased a car from us. She called and talked to one of our employees a few days later and was concerned about a hard shift she had experienced. We asked her to bring it in so we could look at it. When she did bring it in, she just wanted to return the car and get her down payment back. I spoke to Tiara when she came in and I don't remember being rude or unremorseful. It might have seemed that way to her because I wasn't able to do what she wanted. We do have a return policy which includes a re-stocking fee. Every customer signs a form which clearly states that if the car is returned there will be a re-stocking fee charged. In Ms Hill's case the fee did amount to a large portion of her down payment. Ms Hill further states that we have no warranty. This is not true, Ms. Hill was offered an extended warranty and she declined coverage. Initially we had offered to look at it at no charge and often help customers in similar situations, however she just wanted to return the car. As a side note we could find nothing wrong with the Saturn in question. And additionally the same Saturn was taken by another customer to an independent mechanic for an inspection prior to purchase, and passed.