Complaint Review: Mighty Ducts (Andreas Laux)

***DO NOT USE THIS GUY. ITS NOT WORTH SAVING A FEW BUCKS. YOU GET WHAT YOU PAY FOR ***

He was a pleasant gentleman at first to work with. We live in a BRAND new house, so we had him install two Nest units. About 6 months later, the upstairs unit wasn't working so we went on the Nest website to find a repair technician. Since he had 17 reviews on there, we thought he would be legitimate. He came to our house and told us that our pressure switch was broken and needed replacement. It was a $10 part. He charged us $170 for labor and came back a week later to fix it. We thought everything had been solved. Then a few days later, the upstairs unit (which he had worked on) was not responding to the Nest. We called him back and asked him to come over. He said he was busy Christmas shopping and couldn't make it. He tried to refer us to another company called Alicia repair to fix his work (since it was a weekend).

We waited until Monday and called another company and the rep went into our attic had commented on Andreas work (Andreas is a one man show over there it seems). He has an answering service, and does all the labor himself. He said Andreas should have removed all of the pieces from the furnace, like the extra hosing, the manuals, etc. The only thing you want in the furnace are wires. He then diagnosed that the reason the Nest wasn't connecting was that there was a induced draft motor assembly problem. Most likely, the prior tech had inadvertently broke a screw and water was leaking out. The clicking noise we heard the entire weekend was from the water that was dripping into the pan. He quoted us a $1200 repair bill and a $75 diagnosis fee. He actually did say that Andreas price of $180 to fix the pressure switch was cheap...he would have charged over $400...but then again, he wouldn't have broken the other part. So, we called Andreas and told him what happened. He immediately became defensive and started swearing at my wife and asked to speak to the other tech from the second company.

My wife handed the tech the phone and Andreas yelled at him and was very unprofessional. He sweared at him and basically threatened him, trying to find out what company he was from. The tech handed my wife back the phone and my wife (who is an attorney) told Andreas he better fix his mess or we are going to sue him. Well, it looks like we will have to waste our time suing him. He cussed out my wife and told her that she should just use our home warranty to fix the problem. He won't take responsibility for the actions that he caused.

Lesson learned. Do you due diligence. Go with larger companies, not guys that hire an answering service and probably carry no insurance. I will NEVER go back to Might Ducts. This scamming outfit is unethical and has wasted a considerable amount of my time and my family's time. Not to mention, we have a one year old who has been suffering from a cold house atmosphere. This guy is a scumbag.