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  • Report:  #929668

Complaint Review: Mike Filsaime Site Sales

Mike Filsaime Site Sales Site Sales Ripoff ... Frustrated & Still Waiting for my REFUND! Internet

  • Reported By:
    Houdini — Internet United States of America
  • Submitted:
    Mon, August 20, 2012
  • Updated:
    Mon, July 29, 2013
*Author of original report: Finally ... I Got My Money Back! *Author of original report: Mike Filsaime Strikes Again! Beware Site Sales

Regarding Mike Filsaime and his latest Internet "SCAM" program called SiteSales.  

I purchased this product July 12, 2012 for $497 for 1 year and felt safe that if I had a problem, Mike offered a 100% money back guarantee for the first 30 days.  Beginning on the 15th when I really tried to get everything set up I began having problems.  The training video links in the welcome email were dead, the colorful templates promised on the "hype" sales page were missing.  I emailed support and they answered me back in a couple of days.  The programmer is still working on the templates and I didn't click correctly on the training links .... really???

OK, on July 26th I asked for a refund, provided all the documentation and an email was received:
 

"Good Morning,
Your refund will be processed within 6-14 business days, excluding weekends and holidays.
We wish you success.
Warmly,
Ed
Client Relations Manager"


On "business day" 15 I sent this:

Hi Ed,
I just checked my bank account and I still have not received my refund.  By my calculations today should be the 15th business day.  Please check into this and let me know when I can expect my refund.
Thanks 

No response ...

On business day 16 I sent:


Hello Ed,
Business Day 16 since you promised my refund .... please return my money NOW!  

I received this:

"Houdini XXXXX,
This email concerns your recent ticket: I want my money BACK!!!!!! (RWO-541-99499)
As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.
It should take you no more than a minute to complete (we promise!).
To take the survey, please click on the following link: http://thecustomerhelpdesk.com/desk/index.php?/Tickets/Survey/Index/150690/nj6fee9m6c9b
Your feedback is very important to us and we really appreciate your time.

Thank you in advance,
MikeFilsaime.com, Inc."


I responded that I wanted my money back and would someone please respond back to me with an answer.  No response ... 

I then opened a new ticket asking why they were not responding to my refund emails and they sent this:

"Hi Please reply in the ticket already opened for this issue, opening new tickets for the same request can confuse the issue and cause unnecessary delays
Ticket already opened is: Ticket ID: FZL-556-56194
This ticket is being closed.
Steve Pryor
Support Staff Specialist
Mike Filsaime, Inc"

I even went to Mike Filsaimes' own web site and contacted support there .. no response.

To say that I am frustrated is an understatement.  I feel that I have been ripped off by someone that I thought I could trust.  

Let this be a warning to anyone considering purchasing a product from Internet Marketing GURU Mike Filsaime or anyone associating with him in a business venture.  Buyer BEWARE!

2 Updates & Rebuttals

Houdini

Miami,
Florida,

Mike Filsaime Strikes Again! Beware Site Sales

#3Author of original report

Mon, July 29, 2013

Mike Filsaime and his merry band of internet scammers is at it again! 

Last year it took me forever to get a refund from him ... actually PayPal got it for me ... NOW ... 11 months later he has billed me "a recurring debit" for the SiteSale "crap" that I got a refund/cancellation for last year.

This time it was for $97 ... I have tried calling and leaving messages because all of his "customer service agents" are busy with other customers" and emailing his customer help desk.  NO ONE responds ... very frustrating.

I have filed a dispute with my bank as well as another with Paypal ... let see how long it takes this time to get a response.  It seems that Mike Filsaime is like a red headed step child that will simply not go away!

Houdini

United States of America

Finally ... I Got My Money Back!

#3Author of original report

Fri, August 24, 2012

Here is a brief update to my earlier report on Mike Filsaime and Site Sales.

I never actually heard from their support team once I started to complain about my refund.  I logged into my PayPal account and had them pursue it for me.  Within a couple of days PP got back with me and said that they had agreed to a refund ... 3 days later I had the money back in my account.

End of story.  Thanks PayPal!

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