Mike Filsame ,7figurezone.com Subscription Complaint, Charged twice after cancellation ,have code, neither helpdesk nor mike gave satisfaction Ronkonkoma New York
After seeing I was still being charged by mikefilsaime.com (two months after cancelling 7figurezone.com and receiving separate codes (see below) I submitted a polite helpdesk ticket with clear information. They finally actioned the 7figurezone.com cancellation I requested in September on 3 November, but I simply got the following fob off:
"And for further response to your message...
You are only allowed ONE cancellation per submit.
Sorry for any inconvienence.
Warm Regards,
Don
Support Associate
MikeFilsaime.com "
I have now rated Don's help desk performance 'poor' because he did not take on board I had *cancellation codes for both 7figuresecrets and 7figurezone dated 14 September 2008:
7figuresecrets subscription:
Your Cancellation Number is: MFCOM20080914110150
and 7figurezone.com:
Your Cancellation Number isMFCOM20080914110245
both cancelled and those numbers received on 14 September 2008. Which I explained previously.
As I also clearly they were separate submissions to 'cancelmetoday.com, made on the same on the same day.
Only 7figuresecrets was cancelled until I complained. I am therefore due a refund for my 7figurezone October and November subscriptions:
mikefilsaime.com still charged me for 7figurezone membership in October and November before my complaint led to you finally cancelling my 7figurezone sub on 3 November 2008 as you should have on 14 September 2008. Your system is at fault if it didn't action both cancellations even though I cancelled both separately.
*THIS EXACTLY WHAT OTHER CUSTOMERS HAVE COMPLAINED ABOUT PREVIOUSLY ON 'RIP OFF REPORTS'. I emailed mike@mikefilsaime.com as instructed in his reply on the previous thread by Peter, only to get an autoresponder message directing me back to his customer helpdesk.
Mike Filsaime's company owes me $39.94 - I cancelled 7figurezone membership on 14 Sept 2008 - cancellation code MFCOM20080914110245
but you still charged me twice more, in October and November. I followed instructions clearly, and after the helpdesk denied me a refund I sent an email with 'personal' and clear message in the header, but only got an autoresponder.
I've tried to deal with it internally three times, but I now feel forced to post a copy of our correspondence on an external monitoring site, because I made the situation clear but neither avenue for support suggested gave satisfaction.
I have submitted a further ticket requesting a refund of the $39.94 they owe me due to the delay in cancellation by them from 14th September 2008 when the above code was issued until 3 November when they cancelled my 7figurezone sub after my complaint to my credit card without delay.
I don't like posting such feedback as I understand the problems of scale, but I did follow the instructions Mike posted in Peter's thread and I even put 'I am emailing you instead of posting on Ripoff Reports' 'Personal' in my email to him as he posted here to do, but he just directed me back to the helpdesk who my email explained had not given satisfaction.
I will of course confirm if and when my $39.94 is refunded.
Thank you.
Richard
Norwich
United Kingdom
2 Updates & Rebuttals
Richard
Norwich,Europe,
United Kingdom
Refunds given promptly but without acknowledging I was right
#3Author of original report
Tue, November 18, 2008
I received the following email on 13 November 2008 accompanied by prompt refunds of the two 7figurezone subscriptions charged in error:
>You will get your refund as stated but you did not cancel the account >as stated.
>Warm Regards,
>Don
>Support Associate
>MikeFilsaime.com
I was pleased to get prompt refunds but I would have been happier to report that the company had admitted to making a mistake.
I really don't like posting critical reports but the fact is that I had a cancellation code (see above) issued to me on 14 September 2008 which proves that I cancelled on that day, and therefore I was charged twice in error for the following two months. This is exactly what poster 'Peter' complained of in a previous report. I note that the product concerned, '7figurezone.com' has now been withdrawn (as of today's date).
I generally hold the inner circle of internet marketers in high and warm regard, but their reputations would only be enhanced by admitting when customers have been overcharged by mistake, rather than the kind of ungracious and grudging attitude of the message above, especially when it is clearly contradicted by the evidence (cancellation code) I posted above.
Richard
Norwich,Europe,
United Kingdom
got my refund very promptly, but no admission of mistake despite clear proof
#3Author of original report
Thu, November 13, 2008
I thought readers would be interested in the follow-up to this report. I really hated to do it, I've always had a lot of respect for the circle of top internet marketers, and to tell you the truth I came back on half an hour later to delete it, but there wasn't a facility to do that.
I would have asked this site to remove this report after I got a prompt refund, but we aren't quite finished yet. The helpdesk guy still maintains I didn't cancel, despite me HAVING CANCELLATION CODES both issued to me on 14 September 2008 (they continued to bill me for 7figurezone, a product which I now see has disappeared, but have now refunded.
Here's the helpdesk guy's response, and my reply. Not exactly gracious, is he? ;) : -
Mike Filsaime Support wrote:
> You will get your refund as stated but you did not cancel the account as stated.
>
>
> Warm Regards, Don Support Associate MikeFilsaime.com
> Feel free to reply to this email.
> Or send a new inquiry by mailing to
> support@1sitemanager.com
>
>
>
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> _______________________________________________
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thank you, but it was my clear intention to cancel, I made two separate cancellation submissions on 14th September, and I have the cancellation codes to prove it:
7figuresecrets subscription:
Your Cancellation Number is: MFCOM20080914110150
and 7figurezone.com:
Your Cancellation Number isMFCOM20080914110245
(both issued 14th September 2008)
The only way my 7figurezone subscription would not have been cancelled, if if your system actively prevented anyone from cancelling both on the same day, so that one continued, as mine did. I would be interested to know your explanation of me having cancellation codes above both issued on 14th September, since I would not want a refund unless I was entitled to one. And as the codes above prove, I did cancel both and therefore I am entitled to a refund.
Do you have another explanation? I really am interested.