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THE WORST! Janky company! I made reservations, they didn't send the bus requested because they 'didn't think I was serious' about my reservation. They didn't have any bus to send me but CHARGED my credit card for 978 and there is a hold for 950. They will not refund me because they said I cancelled.
- I made a reservation for a party bus in September. I was told that a credit card was to hold the reservation and that I could pay cash the day of.
- I was not sent an email confirmation as promised until I called and emailed several times.
- On October 13, I called asking if they had any larger buses. I was told that there were not any available. So I emailed to cancel my reservation. Jamie called me right back stating they there WERE indeed buses available. We switched to the larger bus. She said she would send me an email confirmation. I emailed her on the 14 stating the changes made to the reservation, that there was no cancellation, and asking to send email confirmation. I never received it.
- On October 16, Jamie called me asking if I had a card on file to authorize. I told her to authorize the card on file.
- October 17 was the day that the bus was to come pick us up. No bus showed up. I called and was told that no bus was coming because they didn't think I was SERIOUS about my reservation. They said that they were calling around for a bus to send me.
- Meanwhile there is an authorization of $950 on my credit card. The guy I talked to said that the hold would come off. And I wouldn't be charged if no bus showed up.
- No bus showed up and my credit card was CHARGED $978 AND the authorization is still pending.
- I called on 10/19 and they guy I spoke with (Jamie has been nowhere to be found) told me that the charge is a cancellation. I never cancelled. No bus showed up because they didn't send a bus because they didn't think I was serious about a reservation. I have filed a dispute with Wells Fargo (my credit card provider) and filed a complaint with the BBB