Complaint Review: Miller-Plante Inc.

Miller-Plante's representative called me tonight, threatening to turn my account over to a collection agency and ruin my credit rating. I sent the product back last month...unopened. It was picked up from my place of work by the post office; since it was unopened, it was marked return to sender and cost me nothing so I have no receipt. My understanding is that anything sent through the USPS is considered received.

Miller-Plante's rep gave me the 800 number to call to "resolve" this after he offered to SEND ME A NEW BOX and only bill me $100 for the two boxes instead of $179. I refused that offer: I sent it back and don't owe any money.

The new representative was quite rude, informing me that "everyone claims to have sent it back" but without a receipt I must pay the $179. He informed me that "anyone" could write an affadavit for me saying I returned it. Finally he agreed that the US Postmaster was an acceptable person to sign an affadavit that the postal worker who picked up the package was an honest person.

Stephanie
Clayton, North Carolina
U.S.A.