Complaint Review: Mini Vacations

We thought we had booked a cruise through MVI Marketing, A Division of Mini Vacations, INC for March 11, 2006 on the Norwegian Dream. We paid the initial deposit of $50 by check on 6/29, the requested $293 by check in 8/15 for cruise selection. and finally the $157 by credit card on 9/27 to equal the $500 total deposit. The final payment of $1249 was paid by credit card in November.

On 2/17/06 since it is 3 weeks before the sailing date I called MVI to ask about our tickets.....no answer. I had two numbers to call 813-765-4252 and 813-630-1841 ext 331, Jane (who booked our cruise). Again, NO answer. Getting nervous, I called the Norwegian cruise line, they said that we are not on their list of passengers and their cruise is completely booked.

So here we sit with our non-refundable airline tickets. We only have the one week off from work and can't adjust the week nor airline tickets to another cruise, and we are out of $1749!

We are trying to contact Ultimate Lifestyles of Branson, MO who initially sent us the certificate for the 'free' cruise through MVI, but of course we are only getting a voice message about their hours M-F, 9-5. We had called on Friday about 4pm.

We are not happy! Please advise us on what can be done about this.

Steven
Minden, Nebraska
U.S.A.

Click here to read how MVI Marketing /Mini Vacations Inc. Refunds! MVI contacts Rip-off Report to give YOU a Refund or replacement certificates.. in the name of Good Customer Service