Complaint Review: Minol Utility Billing

This is a third party billing company for our apartment's Water, Sewer,. Garbage. First of all they charge $3 a month to pay bills online. I can't go in and pay because they are in Texas we are in Oregon. Not a huge deal but it adds up especially when your on limited income. I just paid $86 in late fees because last year the 3 months I paid with a gift card they claim to have not received payment making it impossible to catch up hence the late fees! I paid the bill every month yet continued to be charged late fees for those three months. There is no way they would let me go three months and leave my water on!

I did not hear from my manager once the whole time yet got an eviction notice last month for having a previous balance of $68! They charge $100 a month for water sewer garbage in a small apt! They double charge a day every month. For instance a billing cycle from Feb. 22 to March 23. Then the next cycle from March 23 to April 18. So they charge twice for March 23! Some months the billing cycle is 29 days some 30 day some are 33 days so the due date is widely different each month! They need to be stopped! I can't get my low income discount since they are 3rd party either but I guess thats my problem.