Complaint Review: Mira Vie Skin/Eye Care

Miracle product designed to make brown circles, bags under eyes and wrinkles disappear and had a video to prove it!  Watched the brown circles disappear right before my eyes - hers were way worse than mine.  This product was advertised to the side of an article I clicked on to read from Facebook.  The "sample", could have been a trial offer, not sure,  was only free with a $4.95 S/H fee - no big deal.  So, I clicked the box to try it and as I was being taken to the page for cc information and shipping information, a screen flashed past for about a second, no joke, with an eye product, which said I was trying it.  There was no way to go back to it and uncheck a box which I had not checked, so on the payment page, it showed I had signed up for free wrinkle cream and sample eye cream for $9.95 and the $4.95 S/H.  Not much $ so, I was ok with it.  Well, the brown circle cream did not work for me so I didn't even try the eye cream.  

I checked my bank statement a couple of weeks later and saw a charge for $89.95.  I called the 888 #, asked why I was being charged for $89.95 and was told that I did not cancell my "subscription" within 14 days so I was being billed for the monthly installment of the skin cream.  I demanded a refund, b/c on the page I was on, I saw no terms of agreement box to check.  I was told there was one.  When I checked their webpage, it looked completely different than the page I got to through the article on FB.  They would not listen.  I was told at one point by the employee I was talking to that "anyone who can read could read the terms of agreement".  I called back and asked to speak to someone polite but got no satisfaction other than cancelling my account.  My only recourse now is to go through my bank, which I will certainly attempt, b/c now I have received another shipment.

So, I called again tonight and was told that I was to make a 2nd phone call initially to cancel the 2nd product.  I missed the additional charge for $84.95 for the 2nd product, so it was a big deal after all when that 1 second screen flashed past as I was going to payment screen!  So my account was dinged for $175 instead of $90 like I thought last month and now another $85 this month.  I was told tonight that my account has been cancelled for second product and my money refunded by 2nd person I called tonight, who I called to ream out b/c no one  at her # (there are 2 numbers you see) last month told me it was necessary to call a 2nd # to cancel the 2nd product.  Do you know when I asked her which product she was customer service for, she just kept saying "customer service" and when I nailed her on that one, saying she represents both, she tried to say it is "after 9".  The 1st person told me he could only refund me 30% and if I waited to call my bank tomorrow, that offer would be off the table!)  So we will see.  This company operates like slimeballs.