MiraVie, RPH*SKINERNGIZE, KVO*EYEPOMP Deceptive Offer for Free Samples, Charged Exhorbitant Amount in 14 Days after Ordering Santa Ana California
I saw the MiraVie Skin Crean and Eye Serum in a box to the side while on Facebook. They were offered free for just the price of shipping. I thought not much to lose if I didn't like them.
I saw nothing to indicate that this was a trial offer. I am sure of this as I am very careful about ordering online. There was no other price mentioned except the shipping chages. 14 days after ordering my credit card company enquired as to possible fraudulent charges. I had been charged $89.95 and $85.95 for the two products! The names on the transactions were RPH*SKINENERGIZE and KVO*EYEPOMP not MiraVie as on the order I placed. The card company had already declined one item and I asked them to place a fraudulent transaction designation on the other.
I called the number MiraVie has in very small letters on the side of the eye cream and was told the eye cream would be canceled as the charge was declined but I had to call back on the skin cream. I was given the number to call which happened to be the same number I was speaking on. The rep said she only handled the eye cream.
When I called regarding the skin cream which had been charged to my credit card exactly 14 days from my order, I was given the automatic option of canceling. I did so. I then called back to make sure the charge was debited. I had to wait on hold 45 minutes and then had to leave a message to call me back.
When I was called back, I was told that I had to pay the $89.95 because I had not cancelled in 14 days. I explained it was exactly 14 days since I ordered, but this was not accepted even though the rep said I had ordered on the date I claimed. I asked for a supervisor and was then told they would refund half of the money. I said that was not acceptable and I still wanted a supervisor. They told me I would be called by a supervisor in about 24 hours. I told them I had canceled my credit card and put a fraudulant transaction status on the order. The rep said they would make me pay and that hardly anyone who protested this charge was allowed to not pay. I am waiting for the supervisor to call.
I will take this all the way with my credit card company.
1 Updates & Rebuttals
Notified Credit Card Refund
#2Author of original report
Tue, September 01, 2015
I did not receive a call back from a supervisor, but I was notified by email that my $89,95 has been refunded to my credit card. I am just sorry that I had to cancel my card and file a fraud report as well as spend so much time on the telephone before getting this resolved.