Complaint Review: miskelly furnature

my wife and i purchased a high dollar sealey posterpetic matress from miskellys aprox. 2 years ago for 1600.00 dollars. we were told by the salesman that this matress would last and give my back plenty of support . i explained to the salesman that i am a gulf war veteran with a bad back who needs a good bed to sleep on. we were told by the salesman ( this mattress is got a great warrenty and if anything goes wrong with it we take care of you but you got to buy this matress cover so there wont be no problem! ) that is exactly what we did. 2 years later the matress is clearly bad and they clearly admit that it is but say warrenty wont cover it cause it has a stain on it.

after taking countless hours of our time having them come out to our home,we were not contacted by anyone. finally i got mad and called them they told me there wasnt a warrenty. i spent more of my valuable time talking to more people who kept hanging up on me and transfering me. i finally talked to a manager who was in iowa he told me he would take care of it and have someone call me back that same day. i never got a call back. one week later i called back and spoke to a lady in customer care who was talkin down to me which i dont appreacate . i was told that i had a 10 year warrenty on mattress cover but i would be luckey if they would cover it cause its stained. what kind of company and service is this. a matress pad that stops stains that if you get a stain will void warrenty. this whole warrenty thing is a scam  beware