MMX Heathcare/ John Seitz and Tamar Glaser Accredability Our company bought this program to help manage our surgical center. After purchasing the program several attempts were made for IT support. Three phone conferences were scheduled one that was canceled via email and the other two were no call no show. Finally, we were able to speak with the Ceo John Seitz when no one responded to our 3rd conference call appointment. This man John Seitz was unprofessional, rude, uneducated, uninformative, impatient, disrespectful and sounded like the Crypt Keeper! After asking for IT support on the program he was sighing, calling the staff names, and basically told a Nurse Practioner, and 2 RN's that they were to incompetent to use his software and he would give us a refund because it was to painful to help us with the software that is full of problems and Gliches. This program is inconsistent, uncorrect with the information provided as relating to AAAASF. Rolling Hills Estates California
Do Not use this program! It is unorganized, incorrect, hard to use, and there is no IT or customer service. This is a backyard run business. I have had
more success with a yard sale than this company does with their software. The president Tamar Glaser very nice but does not keep appointment or call back. John Seitz the CEO is a rude arrogant sorry excuse for a human being. How dare he insult his customers! If need IT support or customers service you have 2 options 1- call Tamar who is never available or John Seitz. What CEO and President do you know handles IT support for a software program. Then tells you helping you is "painful" and "If you just read the program you would know what to do" and my favorite quote "This program is sold to
over 325 companies and you’re the only people that have so many questions" we had 2 questions. At the end of the call he said he would rather give us a
refund rather answer any more of our stupid questions then hung up the phone on us. Note to yourself JOHN! Hire a customer service representitive with some class and proper phone skills.
1 Updates & Rebuttals
AccredAbility
Alabama,USA
Response to complaint
#2REBUTTAL Owner of company
Tue, October 04, 2016
I am so sorry that John was rude. He no longer has ownership in AccredAbility. Please let me know he you have recieved credit by emailing customer service at info@accredability.com. We are in the procedd of re-writing and updating the software.