Complaint Review: Mobil 1 Lube Express

You claim that you have not had a negative reaction to my report, and that you only have a negative reaction to my "trying to deflect legitimate questions with silly comments and accusations." Well, I actually have fully addressed the only three question you have posed. Unless, you are still claiming not to be the initial poster, in which case you are acknowledging that you have only posed the two questions below (in bold), which ask that I disclose protected medical information and are anything but legitimate questions.

Those two questions were responded to, indicating that my medical history would not be disclosed in this forum. Lets not forget that the only thing I have disclosed about my ankle, in relation to this incident, is that I twisted it. I have not described the injury or treatment any further, while you, for no apparent reason, have mis-construed it as my being on "death's doorstep". I'll just copy over your entire sentence that contains the questions, so people understand the bizarre context of your questions:

Your questions: "So since he showed no sympathy for you and you are apprently at death's doorstep because of this, what did the ER doctor say when you went immediatly to the hospital?  You did go to the hospital didn't you?"

I responded letting you know that my medical record is not going to be diclosed here, as it is not an appropriate forum. This apparently was not the answer you sought and you later reference these questions as not being addressed, referring to me as a "Drama King" as is below.

Your response: "I asked what the doctor said when you went to the hospital...only what YOU had already talked about.  Had you gone to the ER and you did twist your foot, instead of doing the nonsense of trying to make it sound like I wanted your entire history you would have said.."Yes, when I went to the ER the doctor confirmed I twisted my foot".  By you failing to do that it is one of two things.  You either didn't go or when you did go the doctor said you were fine..both of which minimize your Drama King attitude of how you are in such bad shape."

I do understand why this subject is of such great interest to you and why you attempt to trivialize it, but I am under no obligation to disclose my medical records and have never indicated that I am in "bad shape" or good shape. I certainly never indicated that I was on "death's doorstep," as you say. Those are entirely your words and views, not mine. They do sound biased though, don't you agree? 

Please quote any questions that I have failed to respond to.

Your strategy is as sad and obvious as your aliases. Anyone who reads this will see that you are pretending to be two posters, with severe negative bias against me, in order to disparage my claim - it's very obvious when you analyze your grammar and punctuation. (Two strangers would not repeat those patterns and common misspellings.) You then throw in a point, that you attempt to frame as helpful to me, but it's truly to support your own agenda, in a transparent attempt to offset some of your bias. It's an old and tired strategy, that noone is falling for. You fail to acknowledge that the negligence for customer safety is the most concerning issue here, not a cheap plastic skid plate or a polo shirt. To be clear, I never claimed that Mobil broke anything. Rather, it was also their negligence in failing to replace bolts that caused the damage to my car. Burying the facts in your incessant drivel will not work. What readers will take from this report is that:

1. It's not worth going to the Mobil's in louisville - There are too many better choices than to go to a shop where warranties are not honored, quality service is not provided, and customer safety and well being is of little, if any, concern. 

2. Your views on your customers, who you describe as blaming everyone else for the problems they experience. How dare they expect their warranty to be honored! Not suprisingly, you proceed to not be even partially accountable to any issue and defer all blame, not well, but as best you can. 

3. Your depiction of my injury Is the most telling aspect of you in this dialogue and I hope it is read by everyone who comes across this report. While you want others to believe that my medical history was not at question, I will disclose that I have had previous ankle injuries, which would make my medical history more than relevant, in another venue. I never dramatized any aspect of my injury as you claim. I only stated that I twisted my ankle, after being negligently exposed to hazardous conditions and despite my report being completely accurate, you decided to respond to that in a despicable manner, trivializing a serious matter. If that doesn't alert readers to the type of ilk they are dealing with, I cant help them.

There is really no point in you responding, especially unless you drop the alias. I called you on it, just stop the charade. I'm sure this request won't stop you, so I'll go ahead and address your response... While you may believe you are multiple people, you are not. 

 It is amazing you don't have time to "correct" my views, yet you have all the time in the world to again try and "discount" what was said.  Not by posting things to help your case but continuing to go off on some tangent on how the posters here are the employees.  I don't have a negative reaction to your report, if anything I have a negative reaction to you trying to deflect legitimate questions with silly comments and accusations.

Unfortunatly you seem to also suffer from "selective" reading.

BUT, as you said, I'm making myself look bad by filing this report, not you or Mobil. Right?

- I never said that.  What I said is that you accusing me and the other poster of working for the company is what discounts what you said, but I never said you were making yourself look bad for posting the actual report.  You have every right to post here, just like I(and others) have every right to post why you may not be correct.

You say this isn't the venue for your medical history.  Typical misdirection on your part.  I didn't ask for your Medical History.  I asked what the doctor said when you went to the hospital...only what YOU had already talked about.  Had you gone to the ER and you did twist your foot, instead of doing the nonsense of trying to make it sound like I wanted your entire history you would have said.."Yes, when I went to the ER the doctor confirmed I twisted my foot".  By you failing to do that it is one of two things.  You either didn't go or when you did go the doctor said you were fine..both of which minimize your Drama King attitude of how you are in such bad shape.  The same goes for the "hazardous" substance.  Had the doctor said.."Yep, you are in serious trouble you need to do xyz immediatly" you would have definatly posted that here.

As to why you didn't see any other posts I did..who knows perhaps you didn't find one I actually posted on.  I have posted here for years, but don't post to a majority of the reports.  Mainly because a majority of the reports aren't worth posting to.  Perhaps that poster actually laid out a good case why they got "Ripped Off", perhaps there is nothing I can add to their report to help them or others.   I am not going to go through report after report saying why I did or did not post to them.

What people will see when they read this report is someone who is accusing a company of breaking something...when it didn't break until more than 2 months after the service.  What people will see is your refusal to answer the legitimate questions asked, instead going on a tangent to try and make what was said by attacking the poster and not the post.  So yes in the end it is up to others who read this...just don't be surprised if you don't have more people who don't agree with you.

Also, if you truly do think you were wronged, then take him to Small Claims court.  Just don't be surprised if the judge brings up the exact same questions as was brought up here. 

By the way out of everything you posted, the ONLY thing I think you have a legitite claim on is if your clothes got damaged by the driping "fluids" and he didn't warn you.

Since it does not appear that you will be concocting another alias, I will go ahead and point out that your grammatical tendencies are glaring in your rebuttals. It is sad, but quite obvious who you are and that you are failing in your attempt to to portray 2 aliases.  BUT, as you said, I'm making myself look bad by filing this report, not you or Mobil. Right? LOLOLOLOLOLOL

It's so Odd that you have such strong, negative opinions about my report and the info it contains, if you in fact have no involvement. How long have you been a member here anyway? how many rebuttals have you submitted? I did/do not see such responses, or any Responses, to any of the other posts I read. Why not respond to those? This is an inappropriate forum for my medical history, but it's a serious matter and one in which I have elicited appropriate assistance for. Your ill-formed opinions are of no value and I'm not going to argue your asinine, poorly communicated, and obviously biased rebuttals.

You make way too many assumptions and I don't have time to correct your views, or your punctuation. I'm not looking for any remedy through this forum. I only want to communicate the extremely poor service that I received and the subsequent issues I experienced. The receipt does indicate that the work is warranted for 3 months/3000 miles. Not a portion thereof. i would expect that to be the case, but you know the case with many small business owners, they look for the excuse not to honor their warranties or provide true customer service, and Have no concern for the customer. That's often why they are failing. 

 Almost right on schedule, someone posts something contrary to what you want to hear and the very first thing you do is instead of talking about their points you try and "discount" their post by accusing them of being an employee.  Well if you actually took about 30 seconds and read other reports on this site you would realize a couple of things.  One that poster(as well as me) is not an employee of this company.  Two it truly is standard opperating procedure and the only one comments like that "discounts" is you.

Now, your problem is time.  You are somehow trying to make a claim that they failed(not it was put on wrong, not loose..but FAILED to replace the main bolts).  Yet somehow these trim bolts were able to support the entire skid plate for not one month, not two months but just a little more than two months.  They were able to support it for not 100 miles, not 500 miles, not even 1000 miles but almost 1500 miles.  As the other poster said, had this happened within a few days...sure you have a case.  But not now and defintatly not how you claim it happened.

Then we get to these "unknown" chemicals.  Where you go UNDER the car into the pit and have things drip on you.  Not only that but you twist your ankle.   So since he showed no sympathy for you and you are apprently at death's doorstep because of this, what did the ER doctor say when you went immediatly to the hospital?  You did go to the hospital didn't you? 

I'm actually curious as to what you want the total remedy to be?

Nice try! LOL The only entities looking bad are Mobil and yourself. I have communicated a valid and relevant issue which will assist other consumers in making vendor selections. Mobil's tech's failed to replace the primary mounting bolts and only replaced trim bolts, which took time to be stressed to the point of breakage. Once 1 of the trim screws broke, it opened the "air dam" for the others to break.

Wow, you really should educate yourself on the potential dangers of the chemicals that are allowed to drip on Mobil's customers and employees. While you do not view these as hazardous, the EPA does. In fact, most of the chemicals in our vehicles and at Mobil locations, beyond battery components, are hazardous. This includes gas, diesel, lubricants, solvents, hydraulic oil, freon, and antifreeze. Used motor oil is certainly a hazardous material, potentially containing additional hazardous additives. I certainly do not store used motor oil (which I can only assume is what was dripping on me as the actual checmical(s) were not disclosed to me), nor do I know anyone who does. Similarly, unlike Mobil or yourself, I would not allow such chemicals to come into unwelcome contact with myself, or my guests, without providing warning. And if I did, I guarantee I would make the situation right. Would you make it right or find an excuse? 

 All your report tells me is that 1500 miles AFTER your oil change your vehicles skid plate fell off. And YOU are looking for someone to blame AND pay for the damages. Unfortunatly THEY have deniability BECAUSE you drove your vehicle 1500 miles AFTER the oil change. They MAY have not tightened the bolts enough but that doesnt make it their fault. Odds are that they DID tighten it up but due to the road vibration the NEWLY removed bolts vibrated out. Since YOU are just like every other consumer out there, you will ALWAYS attempt to find someone else to blame for YOUR issues. So good luck in your fight, because you WILL need it. Too much time and distance has passed since the oil change. While YOU may feel better posting your story online, all YOU are doing is making yourself look bad. WHY?? You might ask...because as I said before too much time has passed and YOU want someone else to pay for your misfortune. If this had happened within a week of the oil change you would have had a definate case. But it didnt and THEY have plausable deniability.

As for "Hazardous" fluids dripping on you...are you perhaps storing those dangerous chemicals yourself?? Nothing in your vehicle with the exception of the BATTERY ACID is goin to be hazardous to you.