Mobile Device Protection Association My son lost is phone and the company refused to honor the loss claim. THey indicated that it was an unsecured loss. When I asked what was considered a secure loss, they refused to answer. Internet
I purchased the insurance plan when I purchased new phones from Sam's Club. When my son lost his phone, I filed a claim for a new phone. The company immediately denied the claim indicating that it was an unsecured loss. What loss is secured? When I asked them what was considered a secured loss, they refused to answer. I believe that this comany takes your money never intending to honor a claim of loss.