Complaint Review: Mobile Mini

 I have 50 years worth of belongings stored at Mobile Mini and have been with them close to 8 years. In May of 2012 I received a letter stating I owed $356.00 in back payments. After disagreeing with them I called my bank and requested copies of all checks to Mobile Mini be sent to me. I received them three days later. Because I am on S.S.I. I called and spoke with Alana who went extra lengths to have  my payments be due the first of every month. While speaking with her she said I could pay it online. I took her advice and this is where my hell with them started!

On Sept. 1, 2011 I gave them permission to take monthly payment out of my checking.  Not only did they take Sept. payment two weeks later they took another payment causing the checks I wrote for my other bills to bounce. I immediately contacted Mobile Mini and spoke to Alana. She assured me she would talk to her bosses and get back to me.  She called me back a few days later. She told me that due  to the inconvenience  they were giving me Octobers rent free and Novembers would be $75.00.

At that time I told her I would decline paying my storage online anymore and that I would send them a check the first of every month. Things went smooth for a few months then I received a bunch of late charges. I called Alana and she said it was a computer error and she would take care of it. I believe that was the first of 2012. Since then I have had no problems until May of this year when I received the $356.00 bill. Once again I called Mini Mobile and asked for Alana. I was informed she no longer worked in that dept.

I asked where she was and I was once again told she no longer worked that dept. The lady I spoke to refused to tell me how to get a hold of her.  At this time I let her know I was taking my check copies to my accountant, who happened to be the accountant for a business that dealt with Mobile Mini. My accountant said she was very familiar with Mobile Mini and to bring everything to her. 

A few days later she called Mobile Mini and spoke to Laura. She spoke in length with her and emailed her the check copies she asked for, which showed I have never missed a payment. Laura was given the check amount, date it was written and the day they deposited my check. Everything was straightened out and then I received a letter threatening to put a lien on my belongings this month. I am now back to square one. This company I believe is frauding the public. I was never told about payments going to be 13 times a year. I don't know how this is going to work out, I will keep you posted.