Complaint Review: Mobile Penguins

My company entered into a Custom Website Development Agreement with Mobile Penguins, Inc. on Nov. 2, 2005. When I attempted to cancel the Agreement within the rescission period, I was persuaded to give the company a chance to show me what it could do for me within eight (8) months. I was also guaranteed in writing, a refund of my entire payment, as well as a bonus of $100.00 to compensate me for my troubles, in the event the company failed to deliver as promised.

From Nov. 2005 through Mar. 2006, I worked with their project managers to produce a draft version of the website. I formally approved the design/layout of the draft website on Mar. 31, 2006, which initiated the engineering phase of the project. As of July 5, 2006, 8 months had passed and I had not received any operational version of the website, much less achieved first page rankings in major search engines, as per the terms of the Agreement.

I informed the company on July 5, 2006 that I was cancelling the contract and they received the same information from my lawyer on Aug. 10, 2006. They have not acknowledged any correspondence nor made any payment.

Ruth
Gibsonia, Pennsylvania
U.S.A.