Complaint Review: Mobility4Less

Don't provide your bank account because they will take money out of your account whenever they want and there is nothing you can do about it. 

We did receive our Fat Trike, and it is incredible, but this was the worse shopping experience of my life. It started when we emailed the company to ask a question about the trike prior to purchasing it. We received no response. There is no way to reach them by phone. I reluctantly proceeded with the purchase any way. We received a confirmation email with a receipt. We received no updates after the email confirming our purchase. The trike did not arrive in time as expected. I emailed the company to ask for an update. No response. 

It does not feel good to spend nearly $3,000 with a business that does not care enough to respond to a simple inquiry. 

When we did finally receive the trike, it came with illegible instructions. It took 3 men to assemble it, because we had to guess at assembly. The instructions they provide and the instructions on their Website are useless. 

I sent an email asking for help because we couldn't figure out how to turn it on. No response. 

5 days after receiving the trike, we finally got it going. Finally. 

We placed our purchase on April 12th. We received the bike on April 28th. On May 24th, they randomly took $125 out of our checking account. We received a letter on May 26th explaining that this random charge was for shipping. I called my bank, and my bank told me that all I can do about it is call them and ask them to stop doing that. Call what phone number?  Oh, and the link they include in the letter of explanation for the charge goes to nowhere. I did do some digging on their Website and found the sneaky policy buried on a second page of their policy.  They got me! Very sneaky. 

I was going to just let it go and count this as a learning experience, but when they started debiting random, unexpected, unauthorized charges from my bank account I decided I need to let other consumers know. 

The only reason we purchased a trike from this company is due to the great reviews. They must delete the negative ones. Don't worry; I will be leaving my review everywhere, including the Better Business Bureau. Oh! And we are definitely purchasing a 2nd trike, but I will never knowingly do business with this company again. 

I reiterate: this was the WORST customer experience of my life.