Complaint Review: Mock Reality Property Management and Real Estate

Very rude unprofessional. Bait and switch.I was treated rudely for asking if the unit would be painted and carpets cleaned. If I could give zero  stars I would!!!!!

Previous owner were smokers and owned a dog.
 The photos they posted on Craig's List was 3 years old. You can read  the email below sent to me.

Joyce,

The apartment will be rented to someone else.  Your ideas of what you expected of the apartment, if your application was accepted, were not known prior to talking to you yesterday.  I made no promises about the condition of the
property with the exception of dealing with the troublesome backyard.
 After speaking with you yesterday and reviewing the details of your voicemail message today I believe, in my professional opinion and experience, it would be expensive and with conflict to rent to you.

I believe what I intended to do after the tenant vacates, and what your expectations or demands would be, will create a situation which I want to avoid.

At the showing of the apartment I was telling everyone who was there that I'd be cleaning up the backyard and I told you again yesterday.  Your voicemail message today brought up the matter again.  I don't think you think I am willing to deal with the dead grass or the tenant's dog's fecal matter.  And even if the clean-up is very good I doubt the yard could be certified parasite and detritus free thus not able to assure you that your daughter's health is not in danger.

You say you want the property to look like the photos posted at our company website.  I think the interior photos do still look like the property today.  Unfortunately you couldn't see beyond the tenant's belongings and lack of cleanliness nor do I recall any request by you to be sure the property would be clean for you to move into. However, I do not want
to be held to a set of photos taken about 3 or 4 years ago as to whether the property is satisfactory or not.

The current tenant vacates July 31st and, rather than opening up negotiations with you now, a determination will be made after July 31st if anything more would be done to the apartment.

Tom Van Lieu
Real Estate Agent
-In residential property management since 1983
29th Year Celebration
email:  tom.vanlieu@mockproper...
W. 303-497-0665
F. 303-497-0666

Mock Property Management Co
In business since 1965
825 S. Broadway Street, Ste 200
Boulder, CO 80305
Main: 303-494-2955
http://www.mockpropert...

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