Complaint Review: Mod Bargains

Whoo... So where do I begin this nightmare? I purchased wheels from ModBargains who is a distributor for MRR Wheels. I wanted something different as these wheels only came in silver. There were quite a few wheels I was looking at but after speaking to Jason at ModBargains we narrowed it down to one wheel that he said he could have powder coated for me. I ordered these on 7/19/11 and was told only a week or a couple of days more to powder coat and the wheels would be sent. A week later they weren't done and I called Jason to find out what the hold up was, only to be greeted by a very attitude driven Jason who advised me that if I wanted this right now they would not be quality and I needed to wait. Now, I get that I have to wait, but I was just trying to get an ETA as my car was on a lift in the shop awaiting the wheels.

Fast forward to 8/1/11 where I get the email Your order 1311081**** has been shipped. Cool!

My wheels come in and well, they weren't perfect. Several of them had pain runs on them and well I had to get them on my truck as I was now paying for rental car fees etc... We get the wheels on, and at first all was good... (truck was still being driven) =)

I then hop in and take it down the road and there is a little shake. I called my insurance company and they thought it could be the tire. So they replaced the tire. Still had shake from one wheel. I get the wheel off and they said two of the wheels are bent but only one that would really be causing the shake. Now the fun begins... trying to have a replacement wheel sent. I argued and fought with modbargains to have this resolved. The only person there nice enough and professional enough to help me was Lori. I am not sure of her position but she IS the only asset to that company! Jason called me a liar and had other words for me AFTER the sale...

He would not even deal with it.

Sorry to hear about the problem you're having with the wheels.
Contact Carlos at MRR to get this resolved in the quickest way possible.Phone number is 3238878600

So, of course he wants your money but after that no customer service.

So... Lori takes charge and MRR promises her a wheel but low and behold it never happened. Here is that email.

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On Tue, Sep 27, 2011 at 10:08 AM, ModBargains
wrote:Carlos, Jason

has already left a phone message for you but I need to make sure that you call us back ASAP regarding Damon Herotas replacement wheel.  You said that it was going to the powdercoaters on August 23rd and I just received a phone call from the customer wanting to know where his wheel is. 

This is making us look very bad as I assumed you had handled it already.  I dont want to lose customers over poor customer service and that is exactly what we are getting from MRR right now and then passing it on to our customer as a result.  Please call us with an update right away.  Thank you.

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Later that day:

Damon,  Please find your tracking number below.  I sincerely apologize for the amount of time this has take to get resolved for you but I assure you, this is not a normal occurrence.  If there is anything else you need in the
meantime, please feel free to call or email me.  Thanks again for your business.
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So I get my replacement wheel right? All is well, right? Not so fast.....

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I had the replacement put on, along with the new tire. I have been out of town on business and put my truck in an Adult Toy Storage. Simply Temp. controlled garage here in Florida where you can put your boat, truck, car, etc away from the elements. Two weeks ago, I get back to my truck in find that  one of my tires is flat. d**n, I must have run over a nail or something... Wrong... I fill my tire with air (as my SUV comes with an air pump) right there. I can hear a hissing noise. Being in an enclosed storage facility it's echo'ing and hard to find. I spray the wheel on the face and valve stem to find no leaks. I sat there for 45 minutes making sure the tire would hold air which it did, and drove it to the place where I get my tires/wheels done. They also do wheel straigtening and rim repair. Soon as he pulls t off, he can see immediately what had happened. There are three cracks in the wheel in 3 diff places. No damage, no scuffs, etc.. and I know this because I never hit any pot holes or what not. All starting at the back of the wheel working their way as much as 3.45 inches into the wheel!!! The structural integrity of the wheel either was compromised by the sub-par powder coating job OR just garbage wheels!

The gentleman at the shop repaired the wheel and I just paid the price and went on. The dealings with MRR and Mod were just too poor for me to worry about and I needed my vehicle.

Now, last week... I come out to my tire being flat. Different wheel, this was a driver side rear, as the other was a passenger front. I figured I maybe ran over a nail, there is no way in hell two wheels could be cracked. WRONG! There is a 1 inch crack (SAME PLACE ON THE INNER LIP) leaking air. So now I have to out more money to get another wheel fixed. The issue is, it would never look the same because they would have to strip the wheel and repowder coat it. The other wheel had to be touched up with black paint and it looks bad as it's not original finish.

So, now I am out $1,574.00. I have 1 wheel that is all wobbly that was removed from piss poor quality control. I have 1 wheel that has 3 cracks repaired on inner lip that looks like crap and has touch up paint on it because I wasn't going to pay 200 to have it stripped and repowder coated, and I have one that has yet to be repaired and has a crack in it.

This is outright dangerous. When I am in town and traveling for work I am doing so 8 to 10 hours away from home. I should not have to worry about wheels failing from some type of stress fatigue. These guys should not be selling these wheels, and further more should back their products better. I don't completely blame modbargains for everything. But from the first unpleasant experience to the next it's gotten to the point this is the only way to go.

MRR on the other hand, AVOID! I don't call my self an expert on wheels, but I have purchased 5 sets for my audi TT because I get bored with the look.. and never had a problem with my wheels. My RS4 wheels I have on my TT now I have had for 2 years in powder coat black. The finish on them is top notch, the wheels aren't bent, and that car has about 51,000 miles on those wheels. The MRR wheels on my truck? They have about 4000 miles on them, and I have to worry about my self, my nieces and nephews lives when I drive? Absolutely horrible. My opinion, just avoid both... Jason at Mod is rude, inconsiderate, has no customer service skills, and could give a d**n about you AFTER the sale. Lori as I said before is incredible but she is limited by her weakest links... MRR is just dangerous. AVOID AVOID AVOID AVOID!!!!!!!!