Module Experts, Nationwide Parts Distributors LLC Did not refund purchase price upon return, provided no tracking information, did not provide timely response for goods/services rendered Jacksonville Florida
I am formerly a fully certified automotive technician and I will attest this company is not what it advertises. Their diagnosis is based on sales/ part replacement, and does not have the capability to provide repair. They will tell you that no ecm repair company will repair a used module- which is false because Ford will do this all day at their dealerships, as used modules go out of production, and a VCM/FJDS is capable of programming them.
Secondly, they do not deliver their product service in a timely, organized manner. I made repeated phone calls with them in attempt to get tracking information that they promised in a email confirming the order (3-5 business days) . They kept dropping the call, or promising a shipping manager will call in which they never did. Following suit with past experiences with other customers, they counter disputed the charge with the bank, (after the claim was opened of course) and fabricated information to the bank claiming they provided the service/part on that date an entire month before the item even arrived.
They waited until they recieved the item to get the claim denied. There was no reciept in the box with the module. The retailer now has their item and no direct refund to the customer, and the customer is now out of money twice. Once from Module Experts, and secondly from their bank.
There are MULTIPLE claims of this same exact problem. If you do not operate your business ethically, you do not deserve to be in business. It is a privilege, not a commodity. I encourage every single customer with this experience to pursue BBB as well as FTC claims.