Mohamed Magdouli Pingo "The Last Calling Card You'll Ever Need!" they stole me 21$ - close my account Boston Massachusetts
i got a free trail of $2.50 from pingo, before i can use this $2.50 phone card i have to activated at www.pingo.com/ free after i activated they sent me an e-mail asking me to make a payment for $5 free phone card, i made a payment for $20 +$1tax = $21 total, after 1 day they close my account when i call them they don't want to answer my phone and they answer if it's a deffirent phone number, i opened a disput at paypal and i'm still waiting for a solution to my case.
Med85
boston, Massachusetts
U.S.A.
1 Updates & Rebuttals
Pingo
Burlington,Massachusetts,
United States of America
P.I.N.G.O Customer Service Response
#2UPDATE Employee
Fri, October 19, 2012
We wanted to respond from P.I.N.G.O. to help address your concerns and explain to any future readers.
When a customer asks for a refund it takes your bank or credit card provider up to 3 to 5 business days to process the transaction back If your account was not open, then we do not take the funds. In fact the telephone service is backed with 100% money back and call quality guarantee.
I'm not able to look up the details of your account in this format. However we pride ourselves on having a 95% customer retention rate earned from having a quality service.
We are truly sorry for your experience
- Customer Service