Complaint Review: mohotec.com

On Feb 2, 2016 I’ve paid to Mohotec (Taiwan) USD 16510 for laptop
screens (you can see a copy or payment order). I’ve also agreed with a
Mohotec manager to pay cash for delivery in order to make it faster.
On Mar 4, 2016 we’ve made a USD 1382 transfer to CHIH HUANG CHANG (a
copy of Western Union money transfer slip is also attached)
However, during next 3 weeks we did not get a payment receipt
confirmation from Mohotec. We got to worry and requested a
confirmation from HUN NAN Commercial Bank whether the beneficiary got
the payment. 4 days after Mohotec confirmed money receipt. During the
next week after the confirmation, Mohotec were promising daily to ship
the goods, but until now we still did not receive any airway bill
copy.
From Mar 26 until Apr 8, 2016 they did not answer any e-mail we sent
to them. We tried to talk to them over the phone, but there was only
some message from the answering machine in Chinese and no one picked
up the phone. On Apr 9 someone named Kevin Chang, who said to be a
sales department head, did answer to us. He wrote that the cargo was
shipped to a wrong address and that this was not a mistake of Mohotec
but the freight forwarder. Mohotec did not take any responsibility.
Now they keep on ignoring our e-mails and we cannot get back either
our money or the goods we paid for. Recently we got a confirmation
from SWIFT that the money was received by Mohotec.