Complaint Review: Mojo Global

I was very interested in Labor Day 2015 weekend offer of 997.00 with installment payments of 197.00 over the course of months and additional bells and whistles such as a virtual assistant, someone to review and critique your website offering corrective suggestions, stellar customer service, product training and support and the list went on and on.

I entered into a payment plan with sales representative Mr. David Simon the Tuesday evening after Labor Day Monday. We chatted about various things and the thought got lost in my conversation with him. I realized after less than one hour of speaking with him about the product, it's capabilities and the service that I provide that I didn't mention the Labor Day weekend offer and tried reaching him via phone from the same number that he called me from. He did say that I was his last call for the evening and that he would be leaving the office when he hung up with me.

It was rather late in the evening when he called me and I couldn't reach him so I did leave a voice mail message asking him to give me a call and that what we talked about is not what I wanted and if I could not have the Labor Day weekend offer then I am not doing business with Mojo Global at this time. I immediately phoned the credit card company asking that if a charge in the amount of 500.00 came from Mojo Global in the next couple of days to not honor it. The charge was honored

Mr. Simon never returned my call. I received a text message from sales representative Mr. Steve Halpern and informed him that I was already contacted by Mr. Simon on the last evening and to please have him contact me as what we discussed is not what I want to do. No response from Mr. Simon and this is within less than a 24 hour period. I have asked for a credit to my account of 500.00 from September and Mojo Global as of November 16, 2015 email message from suport team member Cinimin that I will not be receiving a refund but I can transfer the software to someone else and there is a 500.00 transfer fee which will be waived.

This is not a customized software package and I expressed cancellation if what I wanted was not or could not be done within one hour, requested again via sales representative Mr. Steve Halpern less than twenty four hours and again by another representative within thirty six hours. I am paying for something that I do not want, never received the product or training on it. Per Cinimin's email on November 16,2015, the company has a verbal policy that when purchasing the software they ask that you at least keep and try it for 90 days. I decided that I didn't want it or nor received it in less that one hour.

As good faith and operating with integrity I want my 500.00 refunded. I have nothing of Mojo Global and have no interest in doing business with the company. This is unbelievable .....we are all looking at our bottom lines and in so doing you need to have an account specifically for cancellations. Unethical, unethical, unethical practices.

Do the right thing if you care about your business and providing service to other businesses with them in mind. You don't have anyone in mind but yourself.