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  • Report:  #1297432

Complaint Review: Mojo Global

Mojo Global Mojo Marketing, Steve Halverson System does not work since November 2015 Phoenix Internet

  • Reported By:
    David — Miami Florida USA
  • Submitted:
    Sat, April 02, 2016
  • Updated:
    Wed, November 09, 2016
*UPDATE Employee ..inside information: WE ARE VERY SORRY THAT THIS HAPPEND

I originally purchased Mojo Marketing, a system to send out emails through LinkedIn.  In November, it stopped working so I called tech support and they said that it was because LinkedIn has changed and I had to add another $80 service paying LinkedIN that amount.  I said I would try it for one month but if it did not work, to cancel service.

I paid LinkedIN one trial month and MojoMarketing did not work.  I have asked for this to be cancelled with Steve Halverson but I just saw charges again on my credit card.  

I am owed $985.00 for five months of service I paid and did not get use of the system.  I want them to stop charging my card and I have notified my card issuer of this fraud.  

I want a refund immediatley of $985.00.

 

1 Updates & Rebuttals

Mojoglobal6

Scottsdale,
Arizona,
USA

WE ARE VERY SORRY THAT THIS HAPPEND

#2UPDATE Employee ..inside information

Wed, November 09, 2016

Dear David,
 
Please accept our sincere apology. We are very sorry for the experience you have had. I understand from my staff that the Issue was due to the LinkedIn changes. As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. Our goal is success for our clients and of course to maintain the best customer satisfaction possible.  After learning about your concerns and requests we will love to reached out to you to offer all the best solutions that would suit both of us.
 
We thank you for bringing this to our attention. It will help us improve our operations and services. We very much appreciate your business and hope that you will remain a valued customer in the future.
 
If there are any other issues that need to be addressed, please don't hesitate to contact me.
 
Sincerely,
 
MG

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