Complaint Review: Mojo Global

Mojo Global only wants your money. I saw those reviews on Yelp and swear those must be bought or friends of the owner because this company sucks.

Once the final payment is taken they stop returning calls and emails. Lead generation software-- that doesn't work. You have to search by city and various keywords and sometimes you get leads other times nothing. I used the software a few times. It takes forever to run and you may get zero results.

The claim is they have gotten permission from domain name seller companies that allows you access to email address of companies that have purchased or renewed a domain name...okay in theory, this is awesome competitive edge. In reality, the software is clunky and doesn't work well.

The final straw for me was Sept 30 when a charge of $97 hit my acct. I told this is the monthly fee for using the software and the billing had been delayed giving me a chance to use the program.

Most companies that delay a monthly billing send out an invoice or reminder that the monthly billing is about to begin. I get it. They are not obligated to do this but most companies DO this. Of course since Mojo just wants to take your money I guess they consider this a warning to the customer and skip the reminder step.

I contacted them explaining this couldn't be a WORST time to pay this. That I like the money refunded and make an arrangement to pay the fee in October. Now that I know the monthly fees have started I can prepare my budget for this fee. I called with an urgent message at 6am on Friday morning. I sent an urgent email.

It took 2 days for a response. (the response) I will have our Client Advocate to speak to you in regards to your request. His name is ***x.
Please nominate a day and time where you are available. :)
Thank you and have a terrific day! =)

I set up a time with the advocate ONLY for this a-hole to cancel 20 minutes before the meeting and haven't been able to get ANY to respond to phone calls or emails since. I've reported them to the Better Business Bureau and Consumer Fraud division in the state of Arizona (Mojo's location is in Scottsdale, AZ). The software is overpriced (I got it at a discount.) and the customer service is even worse than the software.