Complaint Review: MOJO Market Place

I'm just an average gal who needed a bit of help setting up my website/blog for a small business. I saw their ad through my hosting company's site and assumed they were reputible because my hosting company always has been great. I purchased a "package" for $399 for support, to get my website set up, a theme plugged in, etc. After a few days and still having no contact, I reached out to them and a guy named Ryan emailed me to say they were working on getting it up and running, etc. He said they needed more info. from me, which I gave to him. In a series of emails over the next couple of weeks nothing was happening, so I asked for a refund. I was issued a refund for $99 that I had spent on one click install offer, however I wasn't offered a refund on the $399 I spent for the full package I thought I had ordered. Pretty soon Ryan passed me off to a guy named Aaron (nice guy). He emailed me that I should buy a different package that would be better for me and save me a few bucks. I explained to him I'd already bought a package and he informed me that I'd purchased single "ala carte" items for $399, not a complete website support package. I was understandably confused. He suggested we talk on the phone to clarify, so we played phone tag for another week or so. There are long hold times when you call MoJo. We finally connected on the phone and he explained all of the services I would receive if I paid for the full complete package & he said he would refund the $399 I paid previously, and then recharge $396 for a better and cheaper package. I agreed to that. I gave him my credit card info. and he said my site would be up and running in about 24 hours. He passed me off to another guy (Zack) who gave me more info. on the package I was now getting. He said he would process the refund and recharge.

Here's the deal: It took over a month to get this whole thing squared away, and even after this last conversation the website I was promised wasn't delivered the way it was explained to me that it would be. It was a very slow and disorganized process where I couldn't even get the theme logo and name changed to my own. I tried to get support through the click live help and sat on hold for a long time while the tech tried to figure out what was going on. We were disconnected and then I had to explain my issue to another tech who asked me for information I didn't have to give to him. Argh! It was frustrating.  I didn't pay several hundred dollars to be consistently confused and unable to navigate my wordpress site, and I certainly didn't have time to repeatedly contact support and wait on hold for answers to each question. I just decided this was not what I'd thought it would be and I asked for a refund. I'd also been automatically signed up for "monthly support" at a cost of $149 and told them to cancel that as well.  I received an email back from Ryan saying I was not getting a refund, but they'd be happy to give me support on any questions I had or change my theme.  By this time my credit card company had contacted me to let me know that MOJO had just charged another $400 on my credit card! 

I have contacted Ryan at Mojo to let him know that they have committed credit fraud and did not have permission to take more money from my credit card. I have also contacted the proper authorities for help in resolving this. Mojo charged me over $700 worth of nothing.