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  • Report:  #1333781

Complaint Review: Mojo Marketing

Mojo Marketing, Angela Leavitt Fraudulent Billing Horrible Newsletter service San Diego California

  • Reported By:
    Mojo Angela Leavitt Fraud — Newport Beach California USA
  • Submitted:
    Tue, October 18, 2016
  • Updated:
    Wed, October 19, 2016
*REBUTTAL Owner of company: James Shapard of Carrier Connections trying to avoid entire bill

Signed up for a newsletter service in April 2015 at $297.00 a month. The owner Angela Leavitt was aware that her staff was unable to deliver me a newsletter without graphical errors, content was cutoff making the newsletter unreadable and was not in condition to be sent to my clients as it looked horrible and unprofessional.

I was patient and worked with her staff trying to fix the issue's and as each month went by and they created a new one for that given month the newsletter still had graphical errors, content cutoff where lines would bleed onto other areas of the newsletter, it was not in condition to be sent. Meanwhile I never received a bill and no money was taken out of my credit card that I had put on file for Angela to bill me, this no billing happened each month and they never fixed the newsletter so I assumed that is why she wasn't billing.

I sent Angela & her staff pictures of the newsletter showing the issue's when I would send a sample to myself just before I was ready to send to my clients. They were never ever able to fix the issue's. Then in August of 2015 she sends me a bill for $1700.00. I explained to her and re-told the above story, resent the e-mails & pictures as proof of the errors and mistakes. She never replied to that e-mail. Months went by with no activity as I never sent the newsletter, issue's were never fixed and I was not receiving a monthly bill, no money was taken out of my credit card so I assumed she understood my position and that was the end of the bill and service.

Four months later I received a bill for $2500.00. Angela's claim is they put the newsletter in icontact for me to send out therefore I owe her 9 months of service. I retold the above story to her again and again she never responded to that e-mail and didn't call me and didn't send my any other bills or communication. Another 6 months went by and she has started again claiming I owe her $2500.00 and threatened legal action. And again I resent all the proof,

1 Updates & Rebuttals

Angela Leavitt

San Diego,
California,
USA

James Shapard of Carrier Connections trying to avoid entire bill

#2REBUTTAL Owner of company

Wed, October 19, 2016

James Shapard of Carrier Connections signed up for our Agent Services program on March 9, 2015. This is a month-to-month service billed at $297 and includes a monthly e-newsletter as well as a quarterly whitepaper.

James was on the service for nine months and hasn't paid us $1 due to his credit card failing. He never sent in a cancellation for the service which he could have done at any time. We are trying to collect what he owes us for nine months worth of service. ($297 X 9 = $2673). We explained to him up front that the responsibility of sending the newsletters is the client's. The fee is for the copywriting, design and development that goes into creating the newsletters and whitepapers.

There were some issues in the way his newsletter was being displayed across different devices, which can sometimes occur due to different sizing of different divices. Our developer looked into it and made the fixes.

James forgot to send his newsletter out one month and asked us to not bill him for that month. 

"I didn’t get a chance to send out April so I will start with May on the send out, can you make sure I don’t get billed for that?"

We explained that sending was his responsibility, and that even though he hadn't sent it, we still did the work and needed to be paid.

A few months later, we updated our newsletter format to be more modern and once again James was saying there were issues with the display. We were testing across multiple platforms and could not replicate what he was seeing. We contacted the email service (iContact) to get their help, and sent an email to James through iContact, as well as a follow up, to get this resolved. He never responded and never cancelled the service.

Here's a summary of our dealings with James, as explained by his project manager:

I'm going to send you a trail of emails that summarize what has happened with Carrier Connections this year. In sum:
  • Even though we had a very short time to kickoff his Agent Services program, we delivered his April newsletter at the end of March. James then asked if we could create an additional March newsletter for him with a few days left in the month to create and send out.
  • He reported issues on his end with the way the newsletter looked. On April 8 we were able to fix the issues using a dev work-around. Once he delivered a high-res logo, we were able to finalize, and then he said all was good. 
  • He sent us a message on April 29 letting us know that he didn't have a chance to send out the March or April newsletters and that he didn't want to be billed for them. That we should start billing him starting in May. No issues were reported with the newsletters at the time.
  • You conversed with him on May 27 regarding changing the testimonial for his next newsletter. There were no issues reported at the time.
  • We started using new newsletter designs in July (which James reviewed and approved ahead of time). He reported the same issue as at the start of this kickoff with this new newsletter. John reported that he had fixed everything on July 24, but James insisted that wasn't the case despite the confirmation we had in our newsletter testing systems.
  • At the urging of James, I reached out to iContact to see what the issue was. I explained the problem (initially and again in July) and sent them screenshots. They needed some questions answered from James, to which he never replied. I followed up with him again on August 3 to confirm he received my note and would provide the requested information from iContact. I received no response.

We have been trying to collect from James Shapard of Carrier Connections for a year now. He recently got upset at our collection attempts, so I referred back to our terms and conditions that state any disputes will be resolved through arbitration. 

I have given James a deadline of end of this month (October 2016) to pay this bill or I will file for arbitration.

 

 

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