Complaint Review: Molly Maid

Molly Maid came to my house once before today and charged over $400.00 for a cleaning and they left cob webs on my chandler , they didn't clean the lamps and the owner said she wanted to make it right and they would be back in 2 days to clean. No one ever showed up and didn't call. So I filled out an online resume and rated them low for not contacting me back and they called and said my next cleaning would be discounted.So they show up today and the bed wasn't made which the cost is supposed to cover, the floor wasn't mopped. None of my tables or computer desk was dusted. The lamp still wasn't cleaned and I took pictures and sent them to the owner because i called to ask where to send them. I said this house doesn't look clean does it? he said, No and I apologize. We will come back at no cost Monday and re clean. I said, ok but I want different cleaners. So I heard nothing back and called and he said we can't service your house because you have so many animals. I run a pet sitting company and they knew that before ever coming here because they sent someone here before cleaning to assess the house and how many animals that are here. That is why we pay a lot more for cleanings. The girls lied and said feces and animal urine was on my walls. I said come out here and look yourself no there isn't. The owner said well the girls said there is so yes there is. Of course the cleaners are going to lie to protect their job. Why would I lie? I went into my spare bedroom tonight and boxes were turned upside down and my clothes are everywhere!!!They obviously were pissed I complained about them last time! The one girl was glaring at me earlier and could tell she was mad with her attitude.  They lie and say they will make it right when they mess up and never do.it should also be noted that when we called back to see when they would be coming back, Monday to re clean for free, the owner then said, oh we won't be servicing your house anymore because you have animals.  yeah they had no issue about there being animals when they came out to give an estimate of how much it would be to clean. Yet the animals were outside when the cleaners came. It was NEVER an issue until WE COMPLAINES!!I could care a less after my clothes being dumped all out on my floor and the house in the state it was in. I will take my business where I am valued and they believe a 40 year old woman's word over a 20 year old kid trying to save their job.