Complaint Review: Molly Maids of Northern Kentucky and Southeast Cincinnati

Last month, I received a very compelling offer to sell our house for a substantial premium.  It wasnt even on the market, but it was about to be because we had an unexpected financial emergency a few months ago.   If the house sold for what I was being offered, my family would survive the financial emergency, if it did not, we wouldnt.  So this was no ordinary situation. 

I hired Molly Maid of Northern Kentucky and Southeast Cincinnati to clean my house on June 2, 2012, the day the new owners were to come out and inspect the home.  I have always used a different company with no problems, but they were booked that day and we had the chance of a lifetime, so I called Christopher Saylor at Molly Maid and gave him a full description of the home and what needed to be done.  I told him that it always took 3 hours to do the premium service and booked the cleaning 5 hours in advance of the inspection in case they arrived late or something. 

Two maids arrived about 20 minutes late.  No big deal, I thought.  I walked them through the house and went over everything they were supposed to do, confirmed it would take about 3 hours and left them to work.  I made sure they knew we had an inspection that afternoon, so we wanted it done right, and on time.  When we came back three hours later they hadnt even started.  There was an overwhelming aroma of what they used to smoke in the locker rooms in high school, and the music was blasting my speakers out of their soffits.  The maids were in the attic going through every drawer in my desk, every file in my office.  I had valuables at the house they did not take, so I am not sure what they were looking for, but since then someone has stolen my identify and I have had to have credit cards that were being used for fraud cancelled and replaced and then go through the whole credit dispute process.  It has been a nightmare.   Anyway, back to what happened that day

I told them I really needed them to clean the house, and now time was of the essence.  It was two hours before the inspection, so I told them to start on the first floor and clean everything that was obvious first.  I stressed the critical importance of getting it to look good quickly and asked if I should stay and help.  They said it wasnt allowed and it would slow them down to have anyone in the house, so we all left again and come back about 10 minutes before the inspection.

All they had done in that time was vacuum two rooms and clean one of the four bathrooms.  They still hadnt touched the first floor, kitchen...over half the house really, so I sent them downstairs but it was too late.  When the buyers and their inspector came to the door the maid started shouting at them, get out of here g*d-damnit!  How am I supposed to clean this fing place with all these people everywhere?!  (Im censoring her, but you get the ideaprisoners show more class and respect). 

She refused to move away from the door so they could come in.  There were bags of trash everywhere, vacuums, cords, brooms, all over the floor.  The family had to go around the back to try and come in the back door, and wouldnt you know it but the other maid blocked that door!  I intervened and got them in the house just long enough for them to chew me out for letting them drive 4 hours to see a house that was destroyed.  They left furious and I never heard from them again.  We lost our only chance to get out of this financial crisis. 

I told the maids they were done.  They hadnt touched half the house, but I didnt care.  As they were loading their stuff out, my wife had told them not to leave the door open several times.  She was getting the pets out of their cages, which were in the basement.  They left the door open purposefully each time they went in and out, and it took them nearly another hour (between all the coughing and giggling) to load up their van.  The lead maid then presented me with a bill for seven hours of cleaning! 

I said, youve got to be kidding!  She said, weve been here for seven hours.   I said, you hardly worked one!  As we went back and forth, the other maid let two of our cats out, vindictively, because my wife had to remind them ten times to shut the door so the cats would not get out. She waited until my wife was upstairs and I was challenging the bill and let them out on purpose.  When my wife realized they were missing she started frantically searching for them.  She was sobbing uncontrollably.  The cats would never survive outside.  I wrote the check for $726.25 as fast as I could and shoved it in the maids hand so I could help my wife search for her beloved pets.  The maids left.

Still unable to find the cats, I called Saylor at Molly Maid and told him everything that happened.  He laughed, so I hung up and kept searching for the cats.  We couldnt find them after searching the entire neighborhood for hours and hours and hours.  Later that night, I put a stop payment on the check.  I wasnt going to be ripped off; the only reason I wrote the check was because the maid wouldnt leave and I was far more concerned at the time with finding the cats.  I called Saylor and let him know that I had cancelled the check, so he would not try to cash it, and I told him to send me a bill for the three hours we agreed to, even though they only worked one.  He refused, threatening to sue me and press charges over the cancelled check. 

The next day the cats miraculously found their way home!  A couple of days later the check cleared my account.  The stop payment didnt take affect and he deposited it knowing it was cancelled.  So I demanded the difference.  He refused to pay it.  After going back and forth over what happened with the most undignified sleazeball I have ever encountered, Saylor finally agreed to send me $100 back.  A couple of days later I got a check for $89.25!  He even robbed the robbing that was to partially unrob the initial robbery! 

Within a day or two, Saylor called me, demanding I replace the cancelled check for $726.25.  I reminded him that the check did in fact go through and sent him a copy of the cleared check.  He kept calling and emailing, day after day, demanding a check for $726.25 and I kept sending him a copy of the check that already cleared.  This went on for weeks.  Finally, out of the blue I get a call from my bank.  The banker advises me that a man called pretending to be me and tried to get all of my confidential banking records.  He did not know any of the security questions, so they did not help him.  A few hours later he called back from the same number and told them he is Christopher Saylor with Molly Maids, and proceeds to ask for copies of my bank records. He is refused.  In searching through everything however, the banker caught and cancelled the check that should have been cancelled to begin with. He screwed himselfand meagain! 

So Saylor is now technically correct, in that he ultimately didnt get the $726.25 because in his greedy quest to get more, the bank found their error, and I did get his $89.25; but when you add up the cost of losing $499,900 on my house, and my wife almost losing her beloved pets, and me almost losing my wife to utter despair, I suggested again that he send me a real bill for the three hours we originally agreed to, and I will pay it plus the $89.25.  The total amount I agreed to pay was $404.25 for about one hour of very bad cleaning.  Saylor refused and threatened to sue me over the $726.25 and file charges against me for cancelling the check, as if some law were broken.  Other than the crimes he and his maids committed, that is. 

That was today, and now I dont know if I should pay him to go away, pay him the 3 hours I originally agreed to and the $89.25, or sue him for everything he did to me and my family and all the pain and financial losses he put us through.  I will probably never be able to prove the maids stole my identity and put false charges on my credit card, but those were credit back by the bank once they confirmed it was fraud.  So now what?  This guy pretty much devastated my family.