Print the value of index0
Momentum BMW West Incapable service staff, unwilling to fix problems or errors Katy Texas
I purchased a Certified Pre-Owned 2010 BMW 528I M5 Sport from MOMENTUM BMW WEST in February of 2013. I was pretty happy with it, although the buying experience wasn’t great – the main problem they made me pay for the equipment to allow it to have satellite radio, even though specifications showed that it was included. I really wanted to car, and satellite radio, so I went ahead and paid for it. I also purchased a full warranty on the vehicle.
I have exclusively serviced the vehicle at this dealership, and it has been there for service no less than 7 times. On one early occasion after the purchase, the technician said that they could not get the alignment just right, after repeated attempts. He asked if it has been wrecked and I said no. He said something happened to it. I told him the vehicle had not been in a wreck and that I had purchased it from his dealership. He said he would call back, and did several hours later saying everything was fine. I picked up the vehicle and it seemed to drive fine.
About eight weeks ago the AC stopped working. I was getting a new inspection sticker so I had the garage look at the AC, and he recharged it (at a cost to me of $90) but said he could tell there was a leak in the AC. I didn’t want him to repair it, I wanted it done by a BMW dealership. I was not in a rush, as it was winter.
I dropped off the vehicle on Friday February 27th to have the AC looked at.
Summary points: