Momentum Payment Systems Company will not Honor Salesperson/Managers promise to me Kingwood, Texas
I was solicited by phone to allow a Salesperson to show me how I can save a small percentage on Credit Card transactions for my business. I was told it would take 15 minutes of my time.
After two and a half hours, and numerous phone calls to the Manager, I was told that if I started with Momentum Payment Systems, I would be reimbursed for any cancellation fees my previous company would charge me.
The Manager, Adam Garrett told my Rep. that my cancellation fee with my other company was $250.00. Once I was charged the fee by the previous company, and I sent proof to Momentum, that $250.00 would be deposited into my bank account immediately. When I told Momentum that I was being charged $495.00 by the previous company, they said they will research that and someone would call me right away. I NEVER received a call, and my Sales Rep. has left the company without being paid by them!
Now, it's 45 days later, they have their proof that I paid $495.00 to cancel my previous company, and I still have no reimbursement, AND they will NOT rebate me any more than $350.00! They're accepting culpability by sending me another $100, added to the $250.00 to make me HAPPY!
I did not want to cut ties with the previous company, as I had only been with them for 5 months. Why would I want to pay $495.00 to cancel, if I'm trying to SAVE a few dollars on transaction fees? Makes no sense! Watch out for these High pressure sales calls, if you're happy with a company, STAY with them! I have filed a claim with my Attorney General's Office, and next, the Better Business Bureau, since they are a member.
3 Updates & Rebuttals
Momentum payment systems
Kingwood,Texas,
U.S.A.
OUR CUSTOMER SERVICE COMMITMENT
#4UPDATE Employee
Tue, January 12, 2010
Momentum Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.
We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 888-469-0312 or cs@momentumpayments.com.
Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.
Momentum Payment Systems
Executive Management Team
amazedinmass
Westford,Massachusetts,
United States of America
You are so correct
#4UPDATE EX-employee responds
Wed, November 11, 2009
I have been in sales for over 30 years, and when I took a job with Momentum they were as sweet as pie....so very nice, and then after several days of wooing me to come on board I accepted a position. Spent several days training on their processing service which wasn't hard having a background in mortgaging and a natural ability to sell.
However, they started to get ugly....so ugly....and so very rude. Particularly the Management staff. They profess to be this very large organization, but actually they are rather small having less than 50,000 accounts worldwide. That is not a lot in that industry. As well, their hard line sales tactics are obnoxious. They do not care about the customer, only their bottom line.....nor do they care about their reps in the field.
All they want is results and they don't care how they get them ! They want their reps to collect business cards, and then have some person follow up and set an appointment for them. Prior to starting I was told that they supplied leads. That was a laugh because they do not supply their Sales Reps any qualified leads. The only leads are the ones that the Sales Rep gives them and very little is set by way of those appointments. Personally I think they may gather those business contacts, get the names of the companies on a list and then sell the list to other business's.
I fortunately did not work for them long enough to experience a buy out of a lease contract as you are mentioning. However, I will say that I am not surprised at the problems you had. As well, I feel terrible for all the companies that I logged in for Momentum. I have every intention of contacting all of them and apologizing for having been a Representative of Momentum and perhaps refer them to a reputable organization, or instruct them to do business with the one of the "Big Boy's" like First Data or their local bank.
I would also like to add that if anyone is looking at a job opportunity with Momentum, AKA Prodigy, AKA Encore Payment Systems then I can only say "Beware".
If you are interested in doing business with them......then it's "Buyer Beware."
Jeanie
O'Fallon,Missouri,
U.S.A.
Receiving my Full refund!
#4Author of original report
Wed, September 23, 2009
I have been contacted by Momentum Payment Systems, since this posting! They are overnighting my refund, in the FULL amount! I would like to let everyone know that I am being compensated. If that should change, however, I will update this posting.