Complaint Review: MONAKER GROUP INC

I received three calls in the same day from this company claiming to be "Extraordinary Vacations" and finally on the third time I picked up. At first I told the salesperson Jeff that I was not interested and that my number is on the DO NOT CALL list. He told me that he was calling because I was a VIP and I had earned a special incentive trip because I travel often. So I let him do his spiel and he even showed me the resort website and everything. I took a chance and paid $700 for the package with my debit card.

When I saw the charge it showed up as "Nextripbiz" not Extraordinary Vacations (first red flag). I called the next day and spoke to a nice young lady who seemed helpful at the time and she told me that the names were different because it was a promotion serviced by different vendors or something of that nature. She was a smooth talker and it sounded reasonable at the time. In hindsight of course, when something sounds too good to be true it usually is...and a company that goes by many different names is NOT to be trusted.

A few weeks later I called because I told a friend about it and he wanted to know if he could get the same deal. No answer. (Second red flag). I tried calling at different times, evening, morning, late night and no one was picking up the phone. I tracked down Jeff the sales guy because he gave me his cell number when he sold me the deal. He told me that he was working with another company because he thinks that one is a scam but there's nothing he can do about it. He told me to call a guy named Chris who worked with Extraordinary Vacations. 

All Chris would tell me is that the company's real name is Monaker Group Inc and they go by different names and he said if I couldn't reach someone on the number provided I should call my cc company and try to get a refund. I did but my credit union said they had to do an investigation and it could take up to 30 days to get my money back. 

I just got my refund now almost a month later. BUYER BEWARE!!!