Complaint Review: Monarch Computer System

I purchased a Proccessor AMD from this Company Monarch Computer System almost fours Month's ago

Item Description Qty Unit-Price 120273 AMD ADA3700BNBOX Athlon64 1 $329.00

939-pin 90nm Rev.E
800040 3Year Warranty on CPU AMD 1 15.00

SubTotal $344.00

Shipping Charge $39.95
Invoice Total $383.95

They proposed me only two Shipping Method, the first one, by Fedex International Economy for $133.13 (taking 3 days to receive my Purchased) and the other-one by US Postal service for $32.10 (taking from 7 days to 10 days to receive my purchased) That was all as information that they told me about the shipping method for international. so I thing it's Ok to wait for 7 or 10 days, but it cost only $32.10, anyway My Invoice date was May-11-2005, after 2 weeks I haven't see anything comming, I sended an Email to ask how-come I haven't receive my Order, and they reponsed me, that (Typically they have seen orders shipping to Europe taking 2-3 week's) but than after 3 week's still nothing happened, I tried to Emails and called, but No one give me any reponse, all I get as an answer, it was (Look we shiped out your order, if you haven't receive it, there's nothing we can do about it) and they told me to check with the French custom, but for right now they don't have any control about it,

So I tried to called to the diffrent French custom's, But no-One can tell me what's happened to my Order, I asked my Father who living in California, to check with this Company, and they told him, and me, that they can't initiate a trace for 30 day's, But then 5 week's and then 6 week's and I'm still waiting for my Order, when I Email them they never reponse me, and if I called, or they puted me on hold into I'm tire of waiting then hang-off, or I get to the diffrent's person, who can't give me any answer concrete, about my Order, so I told them I want my Money back, but No answer..

Finally, after two months awaited, the package got to me, and the Factor told me, if I accepte this parcel, I have to pay almost $80.00 for the Custom feed, if I don't want to pay, then the Factor can not give to me the Parcel. But I refused to accepte it, first I have a doubt that they sended me a wrong parcel, and I don't know what may be inside, so I told the Factor just send it back where it came from, but I'm not gona pay him $80.00 for something I may not wanted, So I call the Monarch Computer company and, and I told them, why I refused to accepte the parcel,and (I think, I have the right to refuse it) now all I wanted is my Money back, So they told me (Now you have to wait from 4 to 6 week's, before we can do the refund to you) I told them, that's fine, I will wait...

But now is more than 6 week's already, my Father and me called them up yesterday, and ask when they gona pay back my $383.95, they told us that they haven't receive the parcel back yet, so I told them I don't care, that's your Company problem,with the Poste service, and they said that, as long that they haven't get it back, they can't refund me my Money...I told them that, You can only do it like that, if I accepted the merchandise, or the parcel, and then I send it back because I'm not happy for a reason or another, But it wasn't the case, I did not accepted the parcel from the Factor, I did not signed a receive or anything I did not payed for the Custom Feed, I don't even know what is inside the parcel, so that's mean I am not responsible for this turns over parcel, If something happened to it, that's their problem with the Poste service, they have to claim it with the French custom or the US Poste service, where they sended it from.

And then they said is was my faute, because I choosed the $39.95 US Post service, now if something happened to it then is my Probleme,the company do not take any reponsibility for it.. it is indescribable which a company,Well- known like (Monarch computer system) has employers not professional, and inefficient, they do not inform their customers correctly about their Shipping method, and refused to take their professional missconducts, and now they want that their Customers to pay for them.

I'm not gona let this company Rip me off my Money, I have put my car for sale, so I can get the Money and send it to my Father, so he can go on and get an Lawyer, I want to get a Lawsuit to this Company, and even if I must spend out thousands dollars for that. But I will not leave this Company get away with my money, If there's out there any Good lawyer, who think that he can lawsuit this company, Please contact me I'm in France for rightnow, but I have all my peoples and my Family in (Texas Houston & Californie Orange County) who can represent me for this matter. I am not sour I can leave you my co-ordinates, on this Report form, [PLEASE contact the Administrator of this web-site]

Robert
BORDEAUX
France