Complaint Review: Monarch Dental

6/11/12 2pm.

Monarch Dental office researched my insurance information and stated that my company had a one year wait on major dental costs, because of this my root canal and crown was going to cost 770. They asked me to sign a dental treatment estimate
statement and provided me a copy of same printed form.

4 hours later the dentist stated she was not able to complete the root canal do to a sensitive root. They would call back to reschedule and she put in a temporary crown. When I went to check out, the women at the front desk handed me the
paper that I had previously signed, someone had hand written a new total of 1454. 00 on the paper. I produced the copy that was provided to me and told her that this was what I was provided prior to the start of the procedure. She tried to take my copy and stated that if I did not pay the 1454 they would bill me the full 3000 dollars.

I stated that I did not appreciate their business ethics and that I would need to speak to the manager before I would pay anything.


6-13-12

Contacted Monarch corporate office about doubling their price and threatening me! they stated someone would contact me, no one did!

Received a bill from Monarch on 7-7-12 for 1454.00

7-9-12 2pm spoke to Leela in billing who stated that their records indicated that I owe 1454 and all work had been completed. I informed her of what had happened and that I had the documentation stating that the cost would be 770 also stated that the work was not complete. That I was being billed twice what was estimated for 1/3 the work (incomplete root
canal and no porcelain crown). They are supposed to have a manager contact me.