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  • Report:  #1520176

Complaint Review: Monarch Dental

Monarch Dental $3000 dollar on one tooth and the crown popped off in a few months San Antonio Texas

  • Reported By:
    Gwen — Pleasanton Texas United States
  • Submitted:
    Mon, August 01, 2022
  • Updated:
    Mon, August 08, 2022

My first appointment (12/23/2001) was anti-biotics for a tooth infection. After signing a contract in which I agreed that I would get the tooth further treatment, the receptionist recommended the One Smile Dental Plan for $79. Since this purchase covered the visit, a full exam, and reduced the costs of future procedures done at Monarch Dental and I had no insurance, I signed up for a 1-year membership. 

After getting my full exam, I was recommended to get a root canal, which a very gentle Dr. Dixon performed. Dr. Dixon & his team informed me that the procedure had 2 parts. To wait too long between each part could cause infection to get into the jaw bone and all sorts of health issues, like rotting jaw bone, etc.

I am grateful Dr. Dixon and his team brought this to my attention (especially considering the permanent damage that could befall the unaware), but in courtesy to the customer, I think that information should have been given by the dentist that recommended it. Not a big deal, but something I noticed that could come off negatively in the eyes of some. 

At Monarch Dental on (2027) Culebra (3/1/2022), the second part of the procedure was performed in which the crown was cemented into place. The dentist told me that the crown should last 2-10 years. 2 years if I'm chewing on glass. 

While eating an apple on 8/5/2022, the crown came out. So I paid $3000 for the procedure for one tooth. That crown came out after 5 months, not even half a year. I will be contacting them and reporting what happens in a future update. I hope this situation is made right because remember what Dr. Dixon said about the risks? I doubt if I will ever consider a root canal after this experience. 
 
Note:
On 3/2/2022 I was sent a text message that read:
"Thanks for choosing Monarch Dental. Enjoy your visit? Please leave a review: (link)"
Considering, it was my first time having this procedure ( so I had no other experiences to compare it to) I chose to wait on giving a review so that I could give my honest, confident opinion.

Upon returning to the link that I still have in my texts, I can no longer give my review on their site. Had I, given a review at that time, it would have stayed up with no way to update or modify it. 

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