Monarch Healthcare Irvine 11 tehcnology Monarch Healthcare Irvine, Health care in Irvine, 11 technology Irvine CA, 92618. Customer service Monarch healthcare ,Steven Feher MD Monarch Healthcare Monarch Heathcare is bad for your health especially expectant mothers. Bad Customer services representatives Enrique and Sergio in provider relations Irvine California
I had Monarch through m employer. I found out I was expecting and was a high risk pregnancy. I called them for help. In turnI was patronized and my care was delayed. Approximately two days later (11/23/2015) I had what is described as a Threatened Miscarriage.
I was told I would be followed up by Sergio from Provider relations and he told me "Listen, I am doing you a favor" but even helping you get in because it does take time". I was then put on hold for an hour and the call was dropped. I caled back a second time and spoke with a gentleman by the name of Enrique who was as equally rude.
When I informed him my mother was a nurse practioner and she explained to me the process. He informed me that my mother has nothing to do with it. I was shocked by his treatment and his delay in care . This is very serious for expectant mothers to know before choosing Monarch Healthcare Services.
Because of the delay of treatment, my unborn fetus and I were ignored and inured because of it . Please take the time to read this before signing up with them if you are a mother who is in a high risk pregnancy. Nothing is more important than you and your child at this time.
There was no reason that they could have found me care in a timely manner. Because legally there was nothing I could do as of yet ,I am expressing it here Do not go through them if you are a high risk pregnancy they will neglect you.
1 Updates & Rebuttals
monarch healthcare has poor work ethic
#2Author of original report
Sat, November 28, 2015
their lack of compassion is not only unfortunate but also disappointing considering our multi billion dollar company hired them. I was under monarch insurance when I was delayed treatment. I not only had what they call a threatened miscarriage but also an infection because the doctor that I was assigned to neglected to treat me. The cherry on top was when I called their Irvine office and spoke with enrique and Sergio in provider relations. They were very rude . Sergio informed me ge was doing me a favor and that I should be grateful. I also spoke with Enrique and at this time I was very upset. I I formed him my mother is a NP and I'm aware of what the definition of delayed treatment is me he informed me my mother has nothing to do with it I couldn't take anymore . I called anthem and they quickly found me another provider.