Complaint Review: Monarch Media Group

A Melody Watson called an employee of mine, that was new and was in training, and lied regarding a listing with Monarch Media 411. Melody informed her this was a renewal for the company, that was originally ordered by myself. She also informed her if we didn't want the service to write "cancel" on the invoice and mail it back. Which My employee did. Our company records all calls to avoid scams like this.

There were 2 calls placed that day, one from Melody Watson, who lied about this being a renewal, who lied about me doing this in the past, and lied about it being cancelled. The second call was from someone named "Lorne" in quality control, My employee asked again if this was a renewal, and if it could be cancelled. She wrote cancel on the invoice and mailed it back.

Then she received a call from Amy Micheal's, who informed her there are no cancellation policies, and told her it can't be cancelled. I called back that day after hearing our recorded calls from the sales call. They only had the second call, but the parts where she asked about cancelling and if it was a renewal were missing from the call. This company not only lies to get you to accept, but cuts their recorded calls.

I called Mrs. Micheal's and informed her we had the original calls and were reporting she to the California Attorney General and the Better Business Bureau, she cancelled the order immediately. Don't be scamed by this company, they are the worst scam we have encountered.

Evelyn
Moor Park, California
U.S.A.