Complaint Review: Monat Global

I ordered some very expensive hair care products from the direct sales company; Monat Global.  

I have seen pictures of people who claim they have had excellent results that have changed their hair so I thought I would give it a try.

I decided to be a VIP member so I didn't have to pay their high shipping rates and the 3 month membership was $20.00. The total cost of my first order was $90.00 for 3 hair care products.

I tried the products for just shy one month and tried to reach out to my distributor (this is a direct sales comapny) and never heard back from her.  I called the company and left messages no one ever got back to me.

I tried to cancel my autoshipment online but their website does not allow you to cancel any autoshipments you have to call.  So I decided to email them to have a record of my account cancellation.

I received the autoshipment despite my cancellation.  The product was shipped FEDEX and I told the FEDEX driver that I did not want the package to send it back and she said she could not do that.

Then I called Monat and told them that I had received another shipment and after waiting 45 minutes on hold the customer service gal gave me an RMA number to return the product.

So then I had to go to the post office and pay for the shipping out of my pocket.  I did get a tracking so I knew when the product had been received by Monat.  I saw that I only got refunded for the 2nd shipment and not the first shipment and they paid me less shipping of $9.95 and it cost me $15.00 to send the product to them.

Then just today I saw that they charged my credit card for yet another shipment and I immediately called the company to stop the shipment and they said "sorry it's too late".  They advised me that I could reject the shipment but I know better because I had already tried to do that without success.

I told them to refund me the $81.00 because it was their error and they said they could not refund me until they got the product back from me.

So now I'm out the $81.00 and I will have to pay to ship this back to them another $15.00 and then they will deduct another $9.95 from the 81.00 costing me antoher $25.00 for their error.

To date this means I have NO PRODUCT and I have paid Monat Global $140.00 to try their product which does not work any better than some of the higher end products you can purchase at a salon for 1/2 the price.

This company has horrible customer service!  Stay clear unless you like throwing money and time away.