Complaint Review: Monat Global Hair Care

I called to explain that the hair product was not working for me and hadn't been for several months.  I had continued to order because my MP told me it was detox and I'd need to go through the entire phase to get results.  I believed her.  When my hair started falling out, I immediately called company and insisted on refunds for the past 4 orders, most hadn't been opened.  The agent gave me 4 different RA and promised that money would be refunded.  It is now a month later (over) and no refunds.  I checked and box with all product was delivered.  They have said they received it but it is out of return window.  I explained (for the 10th time) that I knew that, the first agent knew that and that I was experiencing drastic reaction from the product. 

They are just telling me, after an hour or so on hold waiting for yet another "supervisor" that I am outside of the return window. 

I just wanted my money back because I don't have time for a lawsuit.  But this company is shady!  I hope no one else falls victim.