Monex Group Canada Monex Legal Department useless, rude and ripping off customers toronto Ontario
Our contract with Monex was ending so we sent them written notice (5 months ahead as they need 4 months notice) to cancel the service.
We were told that Legal Department would send us termination documents.
We have been following up with them constantly for 9 months, every time we were told the same thing that they will send the documents.
Monex kept charging us for all those months, around $100/ mth and $500 of unexplained fee.
After 9 months, we managed to talk with the legal department named Brian Griffiths. He was extremely rude and helpless, many occasion he threaten to hang up. No apologies whatsoever.
We have done everything needed to cancel the contract that is matured. So we don’t understand why they are not closing the account and kept ripping off our money.
We have documented everything and all the emails/faxes are kept as a proof.
3 Updates & Rebuttals
Lulu
Toronto,Ontario,
Canada
Evalon should be responsible too
#4REBUTTAL Owner of company
Fri, September 14, 2018
It is well known by many victims of Monex group that they are fraud and scammers. For some reason it is of no interest to our legal system. Scammers continue to rip off people badly, being rude ( looks like Brian Griffins is an infamous constipated bully), and absolutely anaccountble. They should be investigated for fraud and misrepresentation, and not allowed to operate and have acces to people’s money whatsoever! I have terrible experience with them too and I will gladly testify in any proceedings against them. All that said, I don’t understand why Alavon is immuned for association with this scammers? Don’t they know who their representatives are? Shouldn’t they be responsible as well? Whats going on? WHY is this ALLOWED?
CDNSEEDBANK
Toronto,Ontario,
Toronto
Monex fraudulent $500 "inactive" fee
#4General Comment
Wed, August 24, 2016
Same things happened, to me an annoymous charge of $500 charge was shown withdrawn from my businesses' bank under the name "Money Express". I had no clue who these people were nor gave them the right to withdraw money from my account, after all it said pre authorized but it was the first of its . After being with Elavon for less then 30 transactions they closed my account and 4 months later I recieved this 500$ withdrawn.
Anyways after creating a fraud report my bank gave the $500 back to me and stopped all future withdrawl from these scammers.
peacegypsy
whitby,Canada
I'm in the same boat
#4Consumer Comment
Tue, December 01, 2015
Talked to a guy named Aaron who is giving me the complete run around. Same BS. I want out!!!Can we just unplug the monex machines? I have heard Elavon is a very good company to work with.