Complaint Review: monex group

My problem with these people has been going on since 2009. We were introduced to a salesperson representing Monex. We wanted to obtain mastercard and visa in the office since people do ask to use it from time to time. In the beginning we decided to order 6 debit machines so the sales staff could use them while on the road. Within the next day or so we called Mr Ken McGrath and asked him to cancel 5 of the machines-we would only buy one that I could use through the office for everyone over the phone. I was told that was fine. He brought ONE debit machine to us-we paid $2000 that day for it. The only time it was used was to show me a few examples how to use it. All that ever got hooked up for it was American Express and debit.

The main thing we wanted was Visa and mastercard. We called numerous times to get this going and got nothing but a total run around every time.  This guy will call you back and this guy will help you etc. etc. Then I noticed Monex taking money out of our account-not charges to use the credit cards but charges to pay for 5 more debit machines. When I finally got to tlak to someone about this he said that they would not give me back any money they had taken for the machines we never got because we had ordered them.-although we cancelled quickly. He offered me free paper for the debit machine for a year. Why would I need paper for something that never got set up properly?

It was over $600 they had taken by this time until I put a stop payment on it. The sales guy-Ken McGrath promised us to fis this too many times too. Last year they sent us back the money they took from us after one of our guys told him he had no business taking the money for something we don't have. This year again here we go-they are trying to take money out again!!! I have put a stop payment on this and now they have put me in collections and the woman was anything but nice in there-very rude and very pushy!!! I do not understand why I should have to pay anything for something I have never had. We have never ever gotten to use the machine we do have that we paid $2000 for.

I am a victim here and I have tried so many times to fix this-by trying to get the machine working properly,by getting them to stop charging me for machines I don't have. I am very upset with this place and I am a victim!!!! We went to another place for visa and mastercard a long time ago because we needed it and they certainly never did anything to help me. Why would they send me money back last year and then put me in collections?? Crazy!!!! I have a paralegal helping me with this matter at this time. I hope it gets resolved because it has gotten way out of hand and I am being bullied by these people. Buyers-BEWARE!!!!!!!!!!!!!!


EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280