Complaint Review: Money Mart

We went to our local Money Mart here in California to cash a check. They charged the normal fee for the transaction. They counted my money to me as they handed it to me and the last twenty dollars was a credit card that I did not ask for. I explained that I did not want it and to please give me my remaining money. They told me that the transaction was already processed and to just take the card. They said, "you use gas don"t you, just swipe it at the gas station and use it up". Frustrated, I left and tried to use the card and it did not work. I called the service department on the back of the card and they told me to take it in to the Money Mart store to rectify the problem. When i presented the problem they researched and found they inputted the wrong birthdate. They asked me if I now wanted to put money on the card. I explained that I was just trying to get my money from my check that they charged me to cash. They then said that there was no money on the card. That they took the activation fee and first months fee out which left the card empty.

At that point, I got angry for all the scamming and told them that the transaction was fraudulant and that when you are in charge of someones money you just cannot take it from them. That's called embezzlement. They would not refund my remaining money. I spent approximatly 22 hours on the phone with Momentum Visa in Salt Lake City, The Bancorp Bank in Suix Falls, and The Money Mart in Victoria. After endless conversations and weeks of trying to resolve the issue, I was sent right back to the original complaint department to start all over. They were sending me in circles, hoping I would give up. I thought I had no recorse until I found your company on line. This transaction happened in 2010 and have not recieved my money yet. I would imagine that they do this alot. I have the reciepts for the transaction and records of all the phone calls. They embezzled my money fraudulantly. Please help me stop this fraud if not for me, for other innocent people that will be embezzled out of their hard earned money..respectfully, Douglas Ruhs