Complaint Review: Money Smart Co

Good day,

Hi,my name is Charmaine Zapanta,a Lead Generation Specialist  from the Philippines and I would like to complain MONEY SMART CO for mistreating us employee of 3S offshoring and Outsourcing.First of all,mostly of our calls are under TPS,which is violating the rules of those under Telephone Preference Service.Secondly they are requiring us to generate 2 leads per hour,unpaid Holidays and working even New Years Eve.Third,we are unpaid for the 15 minutes break,extra that we have the right also to go on break because according to the Agreement we are supposed to be paid for those break schedule.

Fourth,mostly of my leads generated are invalids without proper deliberation and once we do callbacks to those Consumers,only to  find out that they've received the package and even signed it and ready to returned the form to the origin.They've also deducted those invalids from us amounting to $10 from our invoice.Money Smart Co also terminates agents without prior notice and due process.They don't  want also to provide their company name and number to the Customers.

The first few weeks that I am working for this campaign,i've already noticed that on the opening script we are saying that this is not a sales calls but actually we are doing "SALES" on behalf of MONEY SMART CO,which is wrong because they will charge every consumer upon a succesful claim they had.And even Require us to use "3S Center"instead of Money Smart Co,when the customer asked from where we are based,they actually told us to say that we are from the Philippines ,so the Customers can no longer complain their company.