Complaint Review: Money Tree Training Group

This company is a "scam artists company" They will take your money and be gone the next day. If you are trying to do business please do not give them your credit card. They will take advantage of your Mortgage Company and Real Estate Company. We went to their seminar last year and we feel like we been scam by Brian Bailey and the Money Tree Training Group.
We paid for two seminar and we paid for the Training that we never got the Training. We spent a total of $4948.00. When we went to the first seminar we were all told by Brian Bailey if we was not one 100% satisfied with the seminar we would be able to get all of our money back NO question ask.
That was a BIG FAT LIE from Brian Bailey. We have been trying to get all of our money back and they will not return the money or return any of our phone calls. This Company will scam you into signing a contract and not train you at all. If you are going to have this company trained you.
They will not train you all they will do is to ROB YOUR COMPANY. Do not give NO MONEY to Money Tree Training Group. This company is a SCAM & A RIP OFF Company.

I have received a letter from the New York state Attorney General's Office in regard to our dispute with Money Tree Training Group. They're telling me that despite their efforts in helping us to get a full refund the company is refusing to return it. Our file number with the New York State Attorney General's Office.

As I have stated in previous letters to you, we were told in the sales seminars that we attended we would get our money back if we were not satisfied 100% no questions asked. This company has lied in the seminars so many times about a 100% money back guaranteeI can't count the times it was said in the 2 seminars we attended, first by Brian Bailey, one of the owners, then by Terry Granaham. In the second seminar Terry Granahan wouldn't let anyone take notes of what he said. Said it would be explained in the book he was leaving for us.

According to the response from Money Tree we missed quite a few lessons, but I was there every Monday when Mark Fedele called, because I answered the phone and he always asked for Melanie, never for me and I was part of the instruction and always there.

This letter is once again disputing the charges to Money Tree Power Producer in the amounts of $3,950.00 dated April 9, 2008, $499.00 & 499.00 a total of $998.00 dated March 29, 2008.

After taking several 30 minute classes on the telephone we were asked to make a list of carpenters, painters, roofers and electricians we could refer our clients to. I told Mark Fedele, the instructor, that we were not Real Estate Company. We are a Mortgage Company and we work in close contact with Title Companies, Appraisers, Insurance Companies, Home Inspectors, Real Estate Companies, and lenders, such as Wells Fargo, Chase Bank, etc.

When we got letters from Sears stating that they were putting the money back on
my credit card statement my mom and I immediately called Jeff Reinholdt at the end of October. He didn't return our phone call until the beginning of November. We tried to reason with him about the training or getting our money back. When he talked to my Mother he told her he would write a letter to the two business owners about returning our money and she asked him to send her a copy of the letter. Instead of sending us a copy he sent a copy of the contract. We tried calling him to tell him of the mistake but he would not return our calls then, either. That is when he finally called on December 3rd, 2008 to tell us he would know something by the end of the week.

The last time we heard from anyone with this company about the return of our money was on December 3, 2008. Prior to that we had been talking to Jeff Reinholdt who said he would personally put in a request for the return of our money and we should hear something back from him after the 15th of November. We heard from him on the 3rd of December and he said that he would call us back by the end of the week. We have never heard another word from him.

Melanie and I have both called and left messages for him to return our call but to date he has not bothered to call back. We have also tried to get in touch with Gina Lincoln by phone and she too has refused to call us back. We will not drop this matter because of their attitude toward us. I feel like other companies should know how they treat their clients. We were not treated very fairlywe should have received our money back; by their own mouth they said if we were not 100% satisfied they would refund with no questions asked. We were not satisfied with the classes therefore we should get our money back.

In both seminars we were not aware of any contract we were signing. We were not allowed to read the terms and conditions of either contract and we were not given a copy of either of the two contracts after I signed them. When we started complaining to Mark that is when he faxed a copy of the contract to us that is when we knew they misrepresented their company in these seminars. When we did a dispute with Sears, we also did a dispute with the B.B.B. that is when Mark stopped the training with us. We also tried to contact his supervisor, Vito to try to reason with him regarding our not being an Real Estate Company how is this going to benefit us as a Mortgage Company to help us with our clients and get our phones to ringing. He wouldn't give us and answer other that what Mark had told us in the training.

In the second seminar there was my Mother and myself as well as Janie and her Son that did the training with us. She also signed up for the same training as we did. I spoke with her on the phone and she told me that they treated her as a Mortgage Company. They got it straight with her and did the training for the six months. I asked her if she sold any homes as a result of the training and she said she has not. That is one of the guarantees stated in the seminars that she would be able to sell homes as a result of her training. So far she has not sold a home from the training she received. I asked her if she and her son had to be on the training calls and she said no they took turns taking the training calls. That is not what happened with us. We had to both be there for all training and they knew I ran this business with my Mother and I couldn't always be there to get the training and they knew that and we never missed call because my Mother always answered the phone. He would never speak with her if she was there alone. We were given a discount for Mother and Daughter and Ms. Janie because they were Mother and Son. This was not right how we were treated. I being a Mortgage Broker can not always be in the office.

I have outside obligations that keep me away for the office on occasion. My Mother has explained this to Mark but it went out the window. Not once did he ask to speak to my Mother and do any training with her. We have not missed one training session because my Mother was always there. Jena Lincoln has lied to Sears, the B.B.B. and the Attorney General's office that they would reconsider on the training that we would get for our money and we have been unsuccessful in getting our money's worth. The have deliberately misconstrued us in every way. Sears, the B.B.B. and the Attorney General's office, everybody.

In the response form from the New York Attorney General's Office Gina Lincoln hand printed that Money Tree would provide the services we paid for. But she has not bothered to call us to tell us this. It's like we no longer exist to them.

How could we complete our assignments with this company when we are not even Real Estate Agents? We are Mortgage Loan Officers and we told Mark this regularly. Now, I ask you, if you were in a specific field and you wanted training in that field and someone threw you another course totally different from what you paid for, wouldn't you be asking questions? That's what we did. So how could we do our assignments when we were assigned to do something different?

We have proof that we have tried to contact Gina Lincoln and Jeff Reinholdt on numerous occasions. We have left messages on their voice mail asking them to return our calls and they have not bothered to call us back since December 3, 2008 when Jeff called to say he would know something by the end of the week and would get back with us then.

Melanie and I have been reading about charge-backs on the FEDERAL TRADE COMMISSION to see what our rights are and have found out that Money Tree violated our rights from the beginning by trying to train us as Real Estate Agents when we are Mortgage Officers. As previously stated we told Mark Fedele we were not and are not Real Estate Agents. According to the Credit Card Chargeback Rights we are entitled to get our money back from Money Tree. Under the Fair Credit Billing Act we CAN get our money back for the above stated reasons.

As a result of this we have both been so stressed out until our health has become a major threat to us of both. Melanie has had to see Doctors and I have not been able to keep my diabetes under control either. My Physician has personally told me to live under as little stress as possible and if I need to get a written statement from her I will and can. We want Sears to reinvestigate this matter and charge $4,948.00 back to Money Tree Power Producer. Under the Federal Laws I have rights If the merchant which is Money Tree Training Group failed to uphold their contract and what they said in their seminar with these chargeback rights that I have you need to charge back to Money Tree all charges to me on my credit card. Credit Card Charge Back

Consumers
CREDIT CARD CHARGEBACK RIGHTS

The following information is meant to advise you generally of your rights under federal and Louisiana state law to challenge credit card charges you dispute. These rights are called "credit card chargeback rights." The federal laws are found in 15 United States Code 1666, 1666i, and 1640(e) and in 12 Code of Federal Regulations 226.12(c) and 226.13. The Louisiana laws are found in the Louisiana Civil Code at 1747 - 1748.95.
Sincerely,


Melanie Rogers and Margaret Granshaw
Broker and Loan Officers
225-328-4233

Ashley
Denham Springs, Louisiana
U.S.A.