monitronics alarm system i tried getting them to turn on the alarm already installed in a place i live in and been calling and calling and no results. people after people get on the phone and tell you things that are not true, finally a superisor comes on and says they wll call me in 15 mins to set an appointment no i have waited for this for weeks and no one called and again no one calls. they are not reliable and in my opinion dont seem to care. they ignore you and dont call when they say they will etc. i am not using them and as nothing is done and they can bill and bill and i will not not pay it as i have nothing. i have tried calling to cancel it period and no one will put me to who they should put me to. they say ok and hang up the phone. dallas texas Nationwide
i am so disgusted with monitronics. i called them to get service on a home alarm , and been going back and forth for weeks with one thing or another and still no appointment or service, annd again today i spoke to 4-5 people and a supposedly supervisior and was told someone would call me in 15 mins to set appontment and here no one has called . they promise things and dont come with it. sounds to me that they are a ripoff. and cant be trusted. they got my billing info and i have repeatedly called them and they arent connecting me to billing to tell them i am not going to use them. they just ignore you and then hang up. they tell me my first bill will come once service is working, well its not working and i know im not giving them a dime. i refused to give them automatic withdrawel.
2 Updates & Rebuttals
forget it
#3Author of original report
Sat, January 02, 2016
i am disgusted with your company and how you treat people, so i want nothing now to do with you or your company. no one still has never called or set up a appointment. dont touch my bank account or i will have no choice but to take this to a lawyer or court. as i have no service set up at all. and it has been many weeks now. mrs green
Monitronics Cares
Dallas,Texas,
USA
Monitronics Cares
#3UPDATE Employee
Tue, December 29, 2015
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department