Complaint Review: Monitronica And Maximum Security

I purchased a alarm system from Sandi McAnish at Maximum security, her business card states both companyies Monitronics and Maximum Security. When Sandi came to my home and pitched her sale, she said we were getting the equipment and installation FREE, because it was a promotion. I asked her if I canceled at anytime would there be a fee. She said NO, we could cancel anytime but would have to agree to start the system up again within a year. She said the contract was for 3 years and we could stop the system if someone for example lost there job, etc. I again asked would there be a fee, she said no.. My husband was laid off from his job and I tried to stop the service for awhile, the first thing was I was on the phone with Monitronics for over a hour two different times because they said they could not find our contract... After finding the contract they said we had to call Maximum security to cancel the service. When we got a hold of Maximum they said if we canceled the service we would be charge $1900.00 for the equipment.

The Sales people are dishonest and lie right to your face.

Roxanne
Azusa, California
U.S.A.