monitronics Fraud Fraud Fraud they told me I signed contract 4 year when in fact I was told it was for two. closter new jersey 07624 Nationwide
What can I say about this company except that they offer free equipment as long as you sign for 24months, they used to be pinacle security. So when I asked to stop service after 2 and a half years they told me I am under contract for four!!!!!!!
You can hardly ever reach them by phone, their customer service is ridiculous. Just do not use them, they are dishonest.
3 Updates & Rebuttals
Stacy Letson
Closter,New Jersey,
monotronics
#4Author of original report
Fri, May 30, 2014
Monotronics reached out to us, and settled this dispute. The matter has been resolved as of today.
Monitronics Cares
Dallas,Texas,
Resolved
#4UPDATE Employee
Fri, May 30, 2014
Hi Stacy
Thank you for taking the time to speak with me this morning regarding your concerns. I'm happy that we were able to come to a satisfactory resolution. Monitronics greatly values your feedback so we can continue to strive for excellence. If I can provide any addtional assistance please feel free to contact me at 1-888-758-5900 ext 70247.
Thanks again,
John Kyser
Social Media Manager
Executive Response Team
Jim
Florida,"Contract"
#4Consumer Comment
Wed, May 28, 2014
Did you read the contract BEFORE you signed it? As per your very own words, you refer to them telling you this and them telling you that. Not once did you reference what the contract actually says which you've seen with your own eyes. I'll bet what you did is sign without reading what you were obligating yourself to. Smart!